Do not use Imortgage. I am a customer who received a VA loan through this company. Corporate is terrible. It is a ghost crew of only a few people in the claims office or any office for that matter and corporate is spread across the country and not in the same office. THEY WILL NOT CALL YOU TO RESOLVE ANY ISSUES REGARDING CLAIMS. In the event your home sustains any damage, the local branch offices can not assist you, it is a corporate matter and corporate is not organized. Do not expect this company to assist or endorse insurance claims checks to repair your home. All Imortgage employees/supervisors are unable to call "upper management" to resolve issues related to the customer. THEY DON'T EVEN HAVE THE PHONE NUMBERS OF MANAGEMENT! THEY HAVE TO EMAIL MANAGEMENT FOR ANYTHING AND THE TURN AROUND FOR A RESPONSE WILL BE DAYS, OR IN MY CASE, NEVER. My family and I have had an insurance check for many, many weeks, I call almost every day and no one knows what I need to submit to get the repairs rolling on my house. A corporate supervisor is unable to contact management to address my issue to process my claim! It's unbelievable. DO NOT USE THIS COMPANY, ESPECIALLY IF YOU ARE A SERVICE MEMBER OR VETERAN. IT IS NOT A BANK, THERE ARE INVESTERS AND CUSTOMER SERVICE DOES NOT EXIST. Branch folks are great, but once they have your money, everything is out of their hands, everything. I wouldn't even give this company a star, but it's the only way to leave a comment.
