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VyStar Credit Union

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2.9 Google Review

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7802 Atlantic Blvd, Jacksonville, Florida, 32211, United States

(904) 908-2307 www.vystarcu.org

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Houston Hilton

Dec 26, 2017

The drive thru service is appalling. It's the only bank branch on the planet where they expect you to call when you arrive at the vacuum transport for a checking transaction. I'm used to the usual employee engagement, like "Hi! How can I help?" and so forth. They also had no transaction forms available to fill out when I needed it. I had to insistently request so. VyStar in general is great, but this branch is terrible. I'm going to go out of my way to my mother branch on Beach Blvd in Jacksonville from now on.

Amber Farmer

Feb 12, 2018

PSA- Drive Thru breach I go through the drive thru as i always do at the beach Blvd location and today i used the Atlantic location. While the interaction was good and the wait was not long the attendant sent my transaction to another individual. I here the guy next to me call in and address said attendant in regards to the money he got back that he didn't request and knew it was my money & records from my transactions. Now instead of the attendant addressing the fact that shemade a mistake and simply apologizing she just acted like it didn't happen and sent it to my lane with not 1 word in regards to the mistake. We all make mistakes; however lack of acknowledgment of her mistake will ensure i never go to this location again & i strongly urge everyone else to drive a few min further to the one by Lowe's & save yourself the possible breach in your account security.

Priscilla Roberts

Sep 6, 2017

I really like Vystar Credit Union and I realized there is no entitie that will always receive A ratings from everyone that's just not going to happen. I also respect people sharing their experiences with Vystar. I have learned that everyday is different sometimes I've been in line waiting more than I liked but I knew going in that the line could be long so I never go in when I'm in a hurry. The comments about drive-thur I agree100% I stopped years ago going through drive-thur. Vystar please do better in that area. I'm hoping with the remodeling that some areas will improve. But at the bend of the day Vystar had been good to me and for me.

Shana Stark

Sep 5, 2017

On May 25th I received a call from "Michelle" who stated she was calling from the Collection Department of Vystar. She was rude and did not properly explain the reason for her call. I told her I was going to check my accounts and told her not to call again. When I logged in to check my account I was blocked from doing so. I went to this Vystar believing they would straighten it out. No one would speak to me because of a Cease and Desist which they said I requested by telling Michelle not to call me again and I would have to write a letter to take it off??? The manager did tell me the call was a "courtesy" call because I was 10 days late on my credit card. My brother and I were just dumbfounded, but luckily I had the money to pay off the credit card, but still have a loan I am paying off, so I have to keep my account open because I am unable to pay it off at this time. I did try again at a different branch and got nowhere. So insulting and upsetting I put it on hold, but have an attorney friend who banks at Vystar and will be going to go in the bank with me because he cannot believe it. I am also a certified paralegal and find this entire situation bizarre and possibly not legal to lock me out of my account without prior notice. Again, I am very lucky I had the money and another account with Publix Credit Union up the street. I have always had excellent credit.......

Mattie mattie

Aug 1, 2017

Very Very very very awful slow drive thru .omg.waited almost 30 min to get 15 dollars out .lol omg the bank itself is great but they need to hire more help.

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