VyStar Credit Union

I have always had great service with Vystar both on board NAS and several in Jax.

Drive thru only. They are friendly and off quick service.

Vystar credit union has to be the most cold hearted financial institution there is. You would think having their corporate offices located in the same state, and city, that most of their customers were hit, with not one but two hurricanes, in less than a year, would put them in the forefront of assistance. Definitely not the case. All Vystar has to do is turn on their local news, open a local newspaper, drive around in their city, go to one of the disaster assistance locations, drive 30 minutes to another city, and see the devastation people are facing. Most have not even recovered from Hurricane Matthew, then to be hit with Hurricane Irma, has had severe financial impact on most families. FEMA assistance has not been received by many. So many people have not even had their insurance adjusters come. Some remained without power for weeks. Some still have holes in their roofs, trees on their houses, while others have no home to go back to. The entire State of Florida was impacted right behind Hurricane Harvey crippling some of Texas. Because of this, financial institutions through the US have granted 90 day extensions to all in the disaster areas, so that people can use the funds to have trees removed, tarps placed on roofs, water removed from their homes, replace lost food, and to try to move forward with recovery, while awaiting insurance or other forms of assistance. Vystar gave you 30 days. Do they not realize a 30 day extension will barely help those that have lost so much, while still awaiting forms of assistance. They would rather you pay your car loan than get a tree off your house, find a way to cover the holes in your roof, get water out of your house to prevent more damage, or even pay for a place to stay. The 30 days turns into 60 fast, and then they will move to repossess. How much colder than that can any bank be? Hat’s off to Amerisbank, Bank of America, Chase, and all the others that not only extended 90 days, but immediately red flagged any of their customers in the federal disaster areas for 90 day extensions, notified by voicemail, email and regular mail. They did everything they could to relieve stress on their customers. Others placed mobile links on their site so that customers did not have to waste precious mobile battery life in the event they still did not have any power. Not Vystar, you have to sit on hold and waste your battery. Vystar may have the better interest rates, but if you want to bank with or a get loan from such cold hearted people, you better hope that no disaster befalls, because Vystar will not care or assist.

Love my bank

Rude service. The lady hung up on me in the middle of my sentence