VyStar Credit Union

Was a member for over 20 years had to go elsewhere because my ex-wife was stealing from me tried to go back years later and now I'm told I don't qualify very disappointing I always liked VyStar

Ive been a Vystar Member for 14 Years! I've been to Several Branches over the years. I have never had a bad experience EXCEPT this VYSTAR Location Employee. The Teller who's id # was 1682 was the ONLY Teller at the time of Arrival was Very short, rude and Very Un-explanitory. I did however have the Manager call me today Joshua Ocean. Who was extremely polite, considerate, and understanding. He took care of all my concerns in a Timely, Thourough, Helpfull manner. If you ever have any problems at a location. Always ask to speak to the manager. Thank you Joshua Ocean!! You are Very Good at your job, and I am beyond glad I had the opportunity to speak to you!!

Is nice that is in a convenient location but they are way too slow on depositing from the night Dropbox. Several times have had to wait 2 days. Or isn't deposited until after 4 pm.

I relocated to Jax area about a year ago. After being a member for about 6 months, I can honestly say I'm an unhappy member. Working in the retail industry I frequent banks for deposits and change funds. Yesterday I visited the location on Normandy Blvd location looking to get some rolled coins for change. I was short on time and couldn't make it to our company bank but being a member with VyStar, I used this location before for a quick stop.. after all, I AM a member. I have had to do this once every 7-10 days or so due to shortage of time and the convenience of this location for me. The teller,Melani Mendenhall, was not only unhelpful but also very rude. First she told me No. after I explained I had used this branch a few time before she told me that I wasn't allowed because they needed to save the rolled coins for the members. hellooooo... I AM A MEMBER. I wasn't looking to break the bank as I only need $150 in coins, not some outrageous amount. She then left to the back to ask her supervisor. After returning she tells me that they are going to charge me 5 cents per roll as a service charge. Shocked by her response I told her I thought that was crazy at which time she told me I was welcomed to go somewhere else!! Like, really??!?! I told her just to debut the fee from my account because I really needed to get the change, I had already been there 25 minutes at this point. She went to the back again and returned a few minutes later with my change. I was charged $2.35 for it. After she passed it through to me I expressed that I was disappointed with my experience and I wasn't sure I was going to continue to bank with VyStar, after all, I am still a happy account holder with USAA also. She sneered and told me that it was my choice. I have decided at this point that my VyStar account will pretty much become dormant as I will NEVER be talked to like that by an employee of a member owned credit union. She should have a job away from the front line. She is not customer friendly at all. Sadly disappoint.

Vystar has always helped me I now have 2 loans with them and they've even been there for me with a debit card scare I think their a great bank to have if my family and I were to ever move out of state this bank would definitely be missed. Thank you Vystar.