IBERIABANK

Personally, I think the chain of IberiaBank isn't half-bad, as they are a Southeast regional bank but still retain the small-bank charm that I grew up with. And honestly, most of the people in this branch (and virtually every other branch I've visited) are very nice, warm, and ready to help. Except Donna. She is a condescending, haughty, passive aggressive person. Every time I've come needing help, she would, in a very folksy way, basically tell me it's my fault and to suck it up. Case in point: the policy of the company is any NSF issues MUST be handled by your home branch manager, no exceptions. And another policy is, so long as you are brought positive in your account by 8pm ET, no NSF fees would hit. In fairness, I have had a history of playing close to this, but in this example, the account was brought positive by 7:30pm ET. However, the next day, I was hit with an NSF fee, and I had no money for lunch. I called corporate, who redirected me back to this branch, and thus Donna. While I understand the policy that only the branch manager (in this case, Brian) can make this call, it's a clear mistake on part of the bank, so at some point, they should fix it. When I get in touch with Donna, she asked if I have "peanut butter and crackers at your desk for situations like this". She is not my mother, she is my banker, and that type of question is completely unprofessional and out of line! She then suggested, when I have money again, to get some PB and crackers "for the next time this happens". Fast forward a few days, she calls me back to inform me that Brian has decided not to refund the NSF "based on my prior history". I'm sorry, but "prior history" doesn't matter when it was a bank error. I stopped going to that branch a few years ago, long before the above example, because Donna always made me feel inferior to her, and you could tell she was being fake nice and judgemental. The people at the 34th Street branch are some of the nicest people I could ever encounter, and if you have a choice, go there—that is, until March 29, 2018, since they're being closed by corporate. So, I'm now deciding if I continue to deal with being treated like a third-tier client or to take my business elsewhere after that date, all because of one miserable cow who doesn't know professionalism from a hole in the ground. This branch should be ashamed they still keep her around.