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Supreme Lending - Frank Pyle

Supreme Lending - Frank Pyle

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6801 Lake Plaza Dr #a103, Indianapolis, Indiana, 46220, United States
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Mar 21, 2018
Was supposed to be pre-approved but I wasn’t. Was told loan was in underwriting but it wasn’t. Was told by Frank Pyle he personally would expedite my loan and it didn’t happen. Rate was never locked in, closing cost change several times, couldn’t get appraisal for 3 weeks and to move it up by 2 days would cost an extra $150.00. Asked for documentation and then so much time had lapsed that I had to get updated information. When I am promised that something will happen, I expect it to happen. When I told them I was looking at another lender who could close me sooner I was told “well good luck with that” in a snobbish tone. Poor customer service. I definitely was not impressed by two of the three individuals I had contact with and certainly not impressed with the branch manager.

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