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PNC Bank

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3.1 Google Review

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4941 Campbell Blvd, Baltimore, Maryland, 21236, United States

(410) 931-6930 www.pnc.com

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Simply Taor

Mar 9, 2017

The most unprofessional institution I've ever dealt with. HORRIBLE customer service at the White Marsh branch. I called previously before coming in and I spoke with someone named Justin, so when I got there everyone was staring at me instead of saying "How can I help you?" Once I finally get someones attention they expected me to discuss my account in the open. The rep did not even invite us to his desk to discuss my account. I REPEATEDLY stated I would like to discuss my account. I had to ask him can we go over to the desk because I DO NOT wish to discuss my account with everyone in the bank. He then proceeded to take us to his desk. While helping me out another customer of his must've walked in because he took her paperwork out put on his desk, instead of helping me he was concerned about the customer behind me, looking at her giving gestures to her. I work in customer service and that was just the absolute worst!!

john Weiman-CPLC

Sep 11, 2017

Had to link my accounts because they told me I had to. I waited an hour to be helped and filled out the paperwork. They incorrectly processed it and then told me I had to come back in to sign a different form. I'm not doing that. If I go in ,it is to close my account.

jignesh patel

Aug 28, 2017

If you need more then $5000.00 dollars please call before 48 hours let bank know so they have money for you they don't keep money in bank for security purpose. Really?

Jason Eberhardt

Aug 3, 2016

Waiting in lines for forty minutes while the large staffs helps people at the teller window, and tells me my issue can only be resolved at a desk. Four people at desks helping one customer and on their phones. I'm here on my lunch break and won't be able to eat now. You've gotta shut this branch down... I ask the tellers for help, bc I just have a general question about using my second checking account, and am told to contact the 800# if I cannot wait longer. Worst service I've experienced from a bank, and I moved from the understaffed Bank of America. This place is over staffed and still no help.

Andrea Gottschalk

Mar 23, 2013

The most incompetent bank I have ever dealt with. My husband has a business account that he started at this branch. The strip on his debit card went bad, so he went in and ordered another card. After a few weeks, it hadn't come in yet. He went in and ordered another one. He specifically said that he was about to go out of the country and was there to pull some cash in case the card acted up. Well, they ordered him a new card and NEVER told him that they were cancelling the account number for the one still in his possession. So, he finds himself in a foreign country, trying to check into a hotel and not being able to. He managed to get back to the country okay, but not without considerable difficulty. Then, he gets back and tried to deposit the check he earned at the ATM. It wouldn't take the check, so he went inside. The person at the counter said that it was strange it wouldn't take the check and deposited it. Two weeks later, we found the check in our mailbox. Apparently, it was being returned to us because it doesn't have a date. It is a Canadian check. IT DOESN'T HAVE A PLACE FOR A DATE. Anyone who owns their own business understands how difficult it can be to manage cash-flow, particularly during tax season. If the check needed a date added to it, then the person at the counter should have been the checkpoint for that, not sending the check back 2 weeks later- after we expected that money to be in the account.

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Opening Hours

Mon:9 am - 5 pm

Tue:9 am - 5 pm

Wed:9 am - 5 pm

Thu:9 am - 5 pm

Fri:9 am - 6 pm

Sat:9 am - 12 pm Today