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Southern Fidelity Mortgage

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3.4 Google Review

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4730 S Fort Apache Rd #100, Las Vegas, Nevada, 89147, United States

(866) 930-6737 www.gosfm.com

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Refresh Reviews 3.4

Cody Thompson

Aug 23, 2017

I got my home loan through this company and Southern Fidelity Mortgage was by far the most unorganized company I have ever dealt with in my life. It was a terrible stressful experience. I had to deal with about 12 or so contacts because the first loan office I had quit and then the second load office also quit later. By the time I got to the third loan officer I was deep in the process and he was very confused. He said it was the first time doing the type of loan I was doing. I also went through 3 transaction coordinator's because the first one was apparently overwhelmed and the second one got promoted. The third one did not even know she was assigned to my case. I had to deal with multiple other employees from other departments such as underwriting and no one was on the same page and everyone seemed confused. They were terrible with answering the phone, returning voicemails, returning emails, and answering my questions. We had to push back my closing date multiple times which resulted in me paying extra fee's and not because of me. I got everything that was needed fast and at the time I had an 800 credit score with enough for a down payment. For some reason underwriting kept kicking it back putting larger hold's so I could not continue unless I give them more money. After everything was done my real estate agent said his company will never use southern fidelity again. Spencer, the Loan office he liked quite anyways.

Steve Lucchesi

Apr 27, 2016

Its been 2 months of hell dealing with these people. I received a full approval from Southern Fidelity Mortgage underwriting department and was denied any after closing. Without getting into details which would make them look a lot worse but I will this fact... I was forced to sign over the funds in escrow since I was assured multiple times on being approved. Now I'm hiring an attorney so I can possibly recover what I lost. Buyer beware! FYI these local mortgage companies sell your mortgage off to the banks and government. They are mostly middle man..

Richard Cruz

Sep 11, 2015

We were glad we chose Southern Fidelity Mortgage as our lender. Our loan officer Spencer was the best. His online rates were extremely competitive. He returns calls quickly. He's knowledgeable and helpful. We are thrilled to have worked with him for our mortgage loan.

Jodi Greene

Dec 1, 2014

From the folks who answer the phones all the way through the company to the owner, you can feel confident you are dealing with the best, as well as the nicest, people in their business! A Top Employer in Las Vegas and I can see why. Their employees love what they do and that means great business for all! It's no wonder why SFM has been around for a long time and will stay at the top.

Susan Jenkins

Nov 10, 2014

We worked with John Fink to refinance our home in Austin. Everything went smoothly. In spite of current government regulations and documentation requirements, John navigated the paperwork effortlessly and kept us appraised every step of the way. No one is better in the business. He is ethical and upfront with every tiny detail. Thanks John!

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