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SunTrust

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3.2 Google Review

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101 S Kings Dr, Charlotte, North Carolina, 28204, United States

(704) 347-6089 www.suntrust.com

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Marie Blakney

Dec 22, 2017

I am not an account holder at this branch but have cashed a check from an account holder several times in the drive thru at this branch. I went through the drive thru with my driver's license and was informed by Deritta White that I need to come I side since I don't have an account. So I went and parked waited in that line and got Deritta White inside the branch. Gave her the same identification and this time she gives it back and states that I need two forms of IDENTIFICATION. I'm steaming at this point. As I attempt to ask her why she didn't tell me that in the drive thru she walks off. I went back to my car and got another ID and then ask her why she didn't tell me that in the drive thru. She states well I didn't and you need two ID's. Well it went down hill from there with me slinging my 2nd ID thru the glass and her saying that she would not be able to help me. I will inform your account holder of the this and I will take her small check to my bank from now on. Smh

Eat My Goodies Sweet Shoppe

Jul 3, 2017

Completely incompetent!!!!!!!!!!! They refused access to my account. My debit card broke. Cs said they sent a replacement and canceled mine. When I called they said it was returned. 2 months later I still have to go to the bank for my money. Refused to give me new expiration date or new card. My car ins was canceled. Moving everything to the Credit Union. I have never seen such incompetence and lies.

Teasha Hemingway

May 1, 2017

I've had 3 experiences where I've come in due to my account funds being withheld from my account. The first time I got someone who didn't know what they were doing and made me deposit my check instead of cashing it. (I asked twice to cash it). That check was held for 9 days! And when it was finally let go they hit me with so many fees that both of my accounts were in the negative. (It's may first and they are still working on that issue) the second time was the same and the third time, I had a rude lady helping me who refused to let me talk and refused to understand that I didn't want to deposit my check I simply wanted to cash it. She was loud and didn't care what I had to say. I'm closing both of my accounts and taking my business else where. Worst experience ever with them and it will be my last.

Wanda Elaine Brown

Nov 6, 2015

Ms. Jan Troutman was very helpful with my opening a bank account. She made the process very easy !!!

Devin T

Jan 13, 2017

Charged me a $7 fee to cash one of their customers checks.

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Opening Hours

Mon:9 am - 5 pm

Tue:9 am - 5 pm Today

Wed:9 am - 5 pm

Thu:9 am - 5 pm

Fri:9 am - 6 pm