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Candy Buzan Powered By New American Funding

Candy Buzan Powered By New American Funding

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Lakeline Blvd, Austin, Texas, 78717, United States
(512) 524-8077 www.candybuzan.com
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Apr 21, 2018
I purchased a brand new home under New American funding in August 2017. My monthly payments have been through my Bank of America bill pay service. I’ve paid this exact same way through Bill pay and I’ve never had an issue. I have used the same method for years even with my previous homes and I have never had an issue with my mortgage company stating they received a late payment. Today a New American Funding representative stated that I will be charged a late fee because Bank of America, not me but Bank of America did not mail them the payment on time. Yet, my Bank of America’s records reflect that the payment was made on time. I asked the representative how did all of my other payments arrive on time through the same system but not this one. He stated that he cannot answer that but refused to remove the late fee. I don’t believe that Bank of America made a mistake but I believe new American funding processed the payment late & refused to accept blame. After the poor customer service I just received I plan to get my home refinanced as soon as possible just to get rid of New American Funding as my lender. With such poor customer service I will never recommend them to anyone.

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