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United Heritage Credit Union

United Heritage Credit Union

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4.4 Google Review
10815 Ranch Rd 2222, Austin, Texas, 78730, United States
(512) 435-4545 www.uhcu.org
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Google Reviews

Refresh Reviews 4.4


Mar 12, 2018
The worst bank I've ever seen. I thought it would be good bank but it took only 2 months to learn they've shrewd & liar employees. Before my wife applied for a car loan we negotiated on the rating & the length of installment and the loan officer called Belinda told us the ratings 1.99 for 36months , 2..29 for 37 months and above (we were also told her credit score could influence the ratings) . We've agreed on 2.29 and my wife applied. Then her credit pulled and the application approved. However the loan officer came with string attached :-, "because it's your first time car loan the rating would increase to 3.9" said Belinda. As a loan officer and an employee her job is to bring more customers to United heritage, to do that she supposed to explain everything what details could influence the ratings because the reason of people applying for car loan primarily depend on interest rate. The customer couldn't have the full knowledge of every single Bank's rules & policy. The worst part is the way she tried to defend her poor approach & mistake, she said "looking your wife's age I wouldn't think she never had a car loan before....if she was 21...young I might have asked...." Ridiculous, wasted precious time, damaged credit score! Now I'll rush to withdraw my money to close our joint checking & saving accounts.

Nov 10, 2017
Great service and always ready to help. SO HAPPY I left UFCU for them.

Sep 5, 2017
Always pleasant folks and easy to work with

Aug 10, 2015
I 100% agree. They take no time at getting to know you by name and face. They make every single transaction so simple. My daughters bank at Wells Fargo. When I make a deposit into their account, they almost ask for blood.. That's how hard it is to do business with Wells Fargo. UHCU and the people make it so easy!

Mar 28, 2015
Within less than a year everyone at this bank has taken the time to remember who I am and care about my interest. They slashed rates on an auto loan refinance, gave me a personal loan when I needed it and advice every time I come into the branch. I wouldn't bank anywhere else in Texas! Thanks River Place UHCU for being FANTASTIC!

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Opening Hours

Mon:9 am - 6 pm
Tue:9 am - 6 pm
Wed:9 am - 6 pm
Thu:9 am - 6 pm
Fri:9 am - 6 pm
Sat:9 am - 2 pm