Randall Brooks? More like Randall Crooks. If you bank with these people, be very very aware.
Firstly, I had a car loan with them. Sure, the interest rate was good but I later found out that other banks had better rates. No big deal though but I later wish I had banked with another credit union.
Every time I would call, their staff would give me conflicting information on my auto loan. It was very frustrating but what really angered me was when I tried to withdraw money from my account and unbeknownst to me, the bank has a policy where you have to keep one dollar in the account. Something that was not very clear to me at any point during the two years I banked with them. Apparently, attempting a transfer to another bank while leaving a penny in the account triggers a $24 fee and a rejected transfer. Once I called, they said that there were two sections in the online banking that show the current balance and the available balance. However, the "available balance" portion is right next to a banner advertisement and it's in grey color so it's extremely easy to miss.
I tried to call and email their customer service people and they were the most stubborn people I have ever talked to. It made me feel that this was a common thing that they experienced, lots of customers who fall for this and maybe that's why the fee is so high. Seriuosly? $24 for violating this simple rule and you are rigid? I asked to speak with supervisors, nope, they're even more stubborn.
Even Bank of America, a bank that is hated by many, a bank that people tell you to leave and flock to a Credit Union has always, always refunded me their fees when there is any trace of ambiguity with the rules. Randall Brooks, you really let me down.
