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Chupi Jewellery

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4.1 Google Review

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59 William St S #Powerscourt Townhouse Centre, County Dublin, Ireland

(01) 551 0352 www.chupi.com

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Refresh Reviews 4.1

shane power

Mar 28, 2018

I am writing this prior to receiving the actual product so I cant comment on the product itself. However, the customer service experience was very poor. I requested an express shipment to get the product on time for my wife's birthday. I was told it would be 3-5 days delivery. After placing an order on a Thursday I called on the following Wednesday (5 days later) only to find that the product was shipped just that day!! I honestly would not have ordered the product if I knew it was going to take that long. Aside from that key issue, I spent 13 mins on hold from the US on my 1st call with them; I was told that they couldn't look up my order without my order confirmation; I did not receive a confirmation email; if I gave my phone/email once, I gave it ten times; the staff were not unfriendly but lacked a little bit of the service you expect from an upscale jewellery brand. I hope the product is worth because I wont be going back again for the service!

Adrian Noone

Jan 20, 2018

Over Christmas after reading the Irish Times review of this shop I purchased my partner some items from this shop. Unfortunately she wanted to change them. She visited the store and came away very unhappy with the staff service. My partner felt that the staff were totally uninterested in accommodating her request. What was a very pleasant gift has now left a bitter taste. I would not recommend this store based on this experience. A lot of style and very little substance.

Phoebe NÃ Choitir

Oct 20, 2017

Flawless customer service, I have genuinely never experienced anything like it. I had bought a couple of different pieces as gifts over the years, and ended up speaking to Chupi when I called to follow up on an order, and we spoke about everything under the sun. Literally MONTHS later, I ordered my sister's graduation gift, and Chupi sent the order with several diaries inscribed with messages, one of which was for my best friend, with a personal note referencing a story I had told Chupi the few months prior. I can't believe a brand that is known worldwide would take the time to remember an inconsequential conversation with a random customer, and act on it to give such a thoughtful gift. Her jewellery is faultless and she deserves every success.

Chloe Aherne

May 22, 2017

Unbelievably beautifully crated pieces all made by hand. I adore this shop and all of the various items of jewellery have their own story behind their creation. Gorgeous shop and staff.

Jessica Spain

Nov 30, 2017

Lovely staff!

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