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May 13, 2019
Superb. Elena the store manager is a watch enthusiast herself and was happy to guide me through everything I needed. Great communication and honesty. There was a slight issue with my strap but this was sorted very easily Store is large with great selection. My only issue would be how busy Brent cross gets on weekends for parking Very satisfied indeed

May 26, 2019
Had the best experience with this store. Couldn’t have been more helpful and were very accommodating when I wanted to exchange my ring for a smaller size.

Feb 3, 2019
A great selection of jewellery and watches priced extremely competitively. We were treated excellently and with great care and understanding when making a purchases and this has motivated me to come back again to make other such purchases in the future. I would definitely reccomend anybody to come here before looking elsewhere as they will find great products at even greater prices.

May 5, 2018
I’m so impressed with the service I have received from Ernest Jones Brent Cross. I ordered a watch online due to be delivered to the Brent Cross branch after three days which fell on a Saturday when I needed it. I then received an email on Friday to say the order had been cancelled as they were out of stock and had to be sourced from a different branch which would take a week to reach Brent Cross. I was informed that a member of staff would call me to let me know once it had arrived so I could go and purchase the watch if I still wanted to buy it. I emailed customer services back to express how disappointed I was and that this was a surprise birthday present and I needed it for Saturday. I also informed them that I had a broken foot so I couldn’t go out and look for a new present and it was too late to order anything online. Sure enough a few hours later somebody named Lisa from the Brent Cross branch called me to say she was going to personally pick up the watch from another branch and bring it back to Brent Cross ready for my partner to pick it up on Saturday. I found out later that she did this on her day off! She managed to get me the watch I wanted in time to surprise my mum for her birthday! The watch wasn’t massively pricey either which just shows great customer service and going above and beyond to keep customers happy regardless of how much they spend! This has ensured that I only shop from Ernest Jones when it comes to purchasing jewellery and watches. Thanks very much.

Dec 2, 2018
Highly professional attentive and charming staff members , reasonable prices and top quality products.

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