Pandora Guildford

All i wanted to do was return something so i walk in and i was put on a "waiting list" for a sales associate to help me out. as i waited 10-15mins standing there seeing 2-3 associates doing nothing at all( one of them was using a lint roller and looking at the mirror).. pathetic right..? anyways i ask if one of them could help me but what do i get? "you have to wait for one of them to be free" seriously you have 2-3 people i see walking in and out in the back and one using a god damn lint roller, can't one of you just take one minute of your time and help me real quick? but NOPE... Also as I waited for one of them to help me I was skipped ahead by two people who just exactly happen to walk in the store. " oh sorry I thought you were being helped already" I don't usually rant on reviews but this place gave me a really bad experience. TERRIBLE CUSTOMER SERVICE.

Terrible customer service, went in more than a month ago to exchange the ring I got as a gift, a stone had fallen out(happend within 3 weeks of perchance ) so they put me on an order list, didn't hear back from them when they said they would call at 2 weeks...So I went in to see if maybe by chance they had it and forgot. And sure enough they had the ring, and only yesterday did I receive a call about my hold, when they had it in stock so long ago. Really dissapointed with the cistumer service. Also it should be mentioned This pandora doesn't use the online systems properly and it's a huge problem.

This is the worst Pandora ever. I am now a customer of the Langley location and refuse to go back to this location even though I have a gift card as well. And just like the other reviews, its because the manager is a psycho! She honestly needs a lesson in customer service and I dont know how she still has a job. If you want to get treated like garbage then you should shop here and ask for her but if not do not shop at this location. Just drive the extra bit and go to Langley where they literally cater to you and will go the extra mile to make you happy. They love hearing about the Guildford Manager too because they always hear stories about her. Save yourself some anger and do not go here.

I never write reviews but I had such a terrible experience with the MANAGER at this Pandora location yesterday that I feel like it would be a disservice not to. I came in to purchase a bracelet and also to exchange the size of a bracelet that I received as a gift without a receipt. The salesperson was very kind, listened to my situation, asked to look at my bracelet and said she would do it but it has to be approved by the manager as they don't normally exchange without a receipt. I figured that I had a special situation as the person who gave it to me is no longer in Canada and she didn't get a gift receipt, so there is zero chance of me recovering a receipt. I explained my situation to the Manager and without listening to me at all, in a completely dismissive tone she told me no they don't do that. She didn't ask to see the bracelet nor ask to look up the name in the system, nor did she explain any of my options when I asked what can I do as I'm now stuck with a bracelet that I can't wear. Her response to everything was she doesn't know and they won't do it. I understand policy but you have to listen and assess each situation on a case by case basis in order to determine the best course of action - simple customer service, right? She had a complete lack of critical thinking or logic. It reminds of the irrational attitude of an employee who wouldn't call an ambulance for a struck pedestrian because they weren't a paying customer. Sometimes common sense supersedes a company policy and that is what customer service is all about. It's not like I was trying to return the bracelet for a refund, all I wanted is to be able to wear it but clearly she is too thick-headed to understand. I was the one who had to ask her to check the system and when I asked her which last name came up for my friend because it could be under her husband's name she replied "I don't know, don't remember". You have it right in front of you and it's your job?! I then asked her to look at my bracelet which is a genuine Pandora, in the official box with charms and everything if she would just look at it, don't they get training on how to spot fakes? She said they can't do it because it could be from Costco but I checked with my friend who works there and she said yes they sell it at Costco but it doesn't come with the box or pouch. How would I get the box if I got it from Costco? Shouldn't she know all of that, especially being the manager? I felt like she was trying everything in her power NOT to help me and spoke to me like I was a criminal trying to get a free bracelet. She couldn't wait to take my money and dismiss me. Just because you refuse to help me doesn't mean you then have a right to treat me in a condescending manner. She also didn't bother printing a gift receipt and when I asked for it she just stared at me dumbfounded - put 2 and 2 together - shouldn't you, as the MANAGER, as an example to your staff who were listening to the whole conversation, be the first one to suggest that to me considering the issue I just brought to you? I would have accepted her answer if she spoke in a respective and helpful manner and provide me with the reasons as to why they are not able to do it so that I can understand. All I got was "no". She also seemed extremely puzzled when I asked if the bracelet I'm buying comes with a pouch? Isn't that a normal question in a Pandora store? I work in human resources for a large company and I would never expect this behaviour from any of my employees; I strongly suggest this "manager" go through additional training or have her performance reviewed. I'm not surprised another reviewer on here had a similar experience. She is an embarrassment to an otherwise great product and brand. I will continue shopping at Pandora (I've purchased countless bracelets and charms over the years) but never again at this location.

Great customer service.