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Ben Moss Jewellers

Ben Moss Jewellers

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2.3 Google Review
2929 Barnet Hwy #Unit 2214, Coquitlam, British Columbia, V3B 5R5, Canada
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Oct 31, 2017
Took my grandmothers ring in to get it fixed, and the first time they did a beautiful (expensive) job replacing the opal, but it wasn’t what I was looking for in terms of the stone so I had it sent back to have a lower quality, whiter, milkier opal put in (with no reimbursement for the cheaper stone, but they offered to replace it for me for free so I thought, sure why not?) When I got my ring back the new stone sat almost 3/4mm out of the setting and way higher on one side, so again I took it back. After about 5 days I go in to pick up what should be a finished product, and it gets handed to me still out of place! With the “we’re done dealing with you” kind of attitude she tells me to sign the slip; that’s the best they can do, and they won’t be doing it again. I won’t be coming back here, to buy or fix jewelry again, and I wouldn’t recommend it. That being said, where do I get my ring fixed properly this time? I’m not upset so much with the jeweler as I am the customer service here, because the stone is beautiful.. but still not in the setting, and I found I was treated like a child with a broken toy. This article is very important to me, and I’m disappointed. Atleast refer me to someone else who can do what I’m asking. $300 later.

Aug 16, 2017
Will not honour lifetime warranty any longer because the original Ben moss closed... and all they bought was the name. Too bad. Lost my business.

Apr 12, 2016
Great selection of quality jewelry, great staff and good prices.

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Opening Hours

Mon:10 am - 7 pm
Tue:10 am - 7 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9:30 am - 7 pm