Michael Hill Metrotown (Burnaby)

Recently I visited Michael Hill in Metrotown to purchase a graduation gift for my granddaughter. The ladies on the floor that day were preoccupied with other customers; but the lovely young manager came over to greet me, then took the time to answer all my questions and help me find exactly what I was looking for. Thank you very much Solina for all your help, I simply cannot wait to give my granddaughter her present!

Every time I'm in burnaby I stop by michael hill. I find the staff there to be more knowledgeable and pleasant than other jewelry stores ive been to, Solina especially. Thankyou so much for always making sure i leave satisfied. 5 stars!

We came in wanting to buy a ring and band set on a limited budget. Bena was very patient with us and her service really exceeded my expectations. I would highly recommend her to be your CSR. And the manager Solina was so extremely accommodating and made sure we were within budget. (Well, a tiny little bit over...)

My mom purchased this for my grandmother on My 5th 2017 as a mother day gift for my grandmother. The first time she wears it on May 18th attended her nieces weeding. And than the chains are broken. We went to the store the staff told us there are damage on it. I have told them its only been wear for 3 days if there is any damage its caused by the broken chain which made the pendent fall to the ground. The staff member was at first saying its bought in 2015 after I show them receipt she said she remember it wrong with out saying sorry. Another staff member told me there isn’t enough cash to refund, but the purchase was made using credit card!!! I called the store manager Gavin Helps this mooring and he said once its been wear it cannot be returned and plus there are starches on it. I told them the damage is caused by the broken chain which made the pendent fall to the ground. He refused to admit there was a manufacture issue, refuse to do a refund and he said if I bought a new car when it starches I don’t go back to deal. He suggests me to contact my house insurances. And he refusing to say anything about staff member because he wasn’t there so he did not see it My grandmother in her mid 80’s with stage 3 heart failure only wears it for 3 days even if she wants starches it she is not able to. For you fellows who wants to buy here please reconsider it. If you are willing to take the risk considering. Clearly Gavin Helps the store manger said they only accepts return is its not been wear. But if you not wearing it how do you know it there is any defect. This time my grandmother’s housekeeper found it and return to her, that because my grandmother rarely goes out. But if she lost outside in a mall there is no chance of finding it. If you just must buy it here please get a house insurance before you buy it. As the manager had suggest that’s where you should go to seek compensation And I just filled a complain to consumer protection BC its a lot of work but I am willing to do it whatever it takes as I have never encounter anythings like this before.

Only diamonds, gold and silver here. What's not to like ? Staff's very good at helping you find what you need