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Metalsmiths Sterling

Metalsmiths Sterling

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3.0 Google Review
3122 Mount Lehman Rd, Abbotsford, British Columbia, V4X 2M9, Canada
(604) 853-0269 metalsmiths.com
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Oct 31, 2018
Very bad customer service provided at Metalsmiths Sevenoaks mall-Abbotsford location. Made two visits and saw the manager, & they are not standing behind their 30 day exchange policy. We took the ring back after 2 days, Instead of correcting their mistake. They are accusing that we broke the ring. It does not make any sense. We have not worn the ring, & how can the manager just accuse us for breaking the ring. The employee’s fault: did not give us the right receipt when on the spot we said the ring is big, she grabbed another one and just exchanged without looking at the ring for defects. As a customer, my mom- a senior with eye problem did not see the ring with broken stone. Extremly unhappy customer & very unprofessional customer service provided by employee and manager. Pity on this company for selling a broken ring to customer n 2 days later just accuse them for the defects. In case, you want to speak to head office people- they will not provide you the number. I will never shop there again.

Jun 17, 2018
I paid $100 and wore the ring the first day a claw broke off.. The second time a stone fell out. Like what the hek!!!! No happy abt this. I sent an email hoping they will do something about it. If they do I will change my review. But so far. Very unhappy with the quality of silver from this company! **Edit review** Very satisfied with the solutions provided! Fast to reply and made me a happy customer.

Nov 5, 2018
Worst of the worst...warranty is really not covered!! Theyll tell u that but doesn't work like they present it to.

Feb 21, 2018
great customer service

Mar 8, 2017

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