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Peoples Jewellers

Peoples Jewellers

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1.7 Google Review
Burnaby, British Columbia, V5H 4J2, Canada
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Mar 21, 2018
Would give 0 stars if I could. Phoned this store on the weekend for help and they refused to do anything for my situation. Wouldn't even tell me when a manager is in so they could help me with my problem. I will never ever go to or speak to anyone at this location again. Another store GLADLY helped me out with my issue and I will be taking my business to them. It's a shame when a retail business could care less about their customers.

Dec 8, 2017
Me and my wife was looking for a gold necklace for her...we went to all the jewelry stores in Metrotown but not a single one of the staff acknowledged us and my wife was having a hard time to pick which ones she likes. (She couldn't decide because she has to try it on first to be able to see if it suits her) When we entered Peoples.. Hanna approached us right away and asked what my wife wants and what our budget was. They also had 25% off so we really got a great deal with a good quality necklace. Good customer service by Hanna! She didn't just want to sell, but she also made sure that my wife gets the necklace that best suits her. Would definitely recommend her :)

Jan 12, 2018
Terrible store. Ordered a necklace online to their location as a gift and they refunded me my money and told me it wasn't going to come in. 2 weeks later after I bought a different necklace from a different company money gets pulled from my account and I get am email saying I have to go pickup the necklace from them. Horrible customer service and was mislead more than one time on the phone and by emails.

Nov 28, 2017
I was often cutomer of this store even i bring friends for buy cus i though prices and quality was good, i just got 4 pairs of 10 kt earrings, after a couple month's of wear them the "gold" come out and i got very bad allergy reaction, when i ask them why and what could do they told me if don't buy the "insurance" since the beginning they can't do anything, the price of the insurance was more expensive then the earrings, so practically i got 4 pairs of fake gold for more than 100 dollars with no warranty. I will never come back again

Dec 16, 2017
Never return your calls. Can't even understand you on the phone. They say their phone is not good enough. I think that's something that should be addressed by a manager. Communication is important in customer service.

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