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Michael Hill Cherry Lane

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3.5 Google Review

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2111 Main St #113, Penticton, British Columbia, V2A 6W6, Canada

(250) 487-7697 www.michaelhill.ca

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Refresh Reviews 3.5

Marv Peters

Feb 11, 2019

I don't know how they stay in business. A couple years ago, they had a sign out front advertising earrings. I thought they would make a great gift for my daughter's graduation, so I walked up to the two employees working behind the counter. I was the only customer in their store at the time, yet they kept talking about their personal lives for a couple minutes. I know they saw me because I was right next to the two of them. Finally, one of them asked me how they could help, and I asked if they could show me the earrings on sale. The worker told me that they were out of stock. This seemed strange since they had the portable sign out front and hadn't taken it down. Now, I wasn't wearing a suit as I'd been doing some yard work, so I looked like a working stiff. About half an hour later, I phoned them to ask if the earrings were in stock and they said they were! Needless to say, I didn't go back, and haven't been back since. I've heard from a couple other people that my experience wasn't entirely unique. In a small town like this, where word gets around, I'm shocked they're still in business with customer service like that.

Dave Doiron

Jan 13, 2019

Love the people who work here!!! They treat my wife and I so well!!

Shannon Clive

Oct 1, 2017

VERY disappointed with their customer service. I don't write reviews but I can't stop thinking about how mad I am. I brought my Fossil watch to replace the battery because I thought a jewelry store could be better trusted. While the gal tried to tell me that my necklace was too long and tried to sell me a new one, the gentleman emerged from the back with my watch, smashed to smithereens. The thing that I am so repulsed by is the way he tried to tell me that I was so lucky he was going to send it to get fixed! And he won't even charge me for the repairs. Excuse me? Are you joking? His behaviour in the situation was completely inappropriate. I had only worn the watch a handful of times on special occasions, and I intended to wear it to a special occasion next week. And now I can't. This narcissistic condescending man seems to think I am lucky that he broke my watch and should be thankful he's going to have it fixed for free. He really ticked me off. I should have told him to his face but I was so blown away by the way he spoke to me that if I did I would have completely exploded and it wouldn't have been appropriate. I want to apologize in advance for being so rude with my review but I am going to send it anyways, because I hope it will make me feel better. I have many nice watches to wear, but this particular one was significant and now it's going to have a crappy Michael Hill crystal on its face and I will always be reminded of the smirk on that man's face whenever I wear it.

Cynthia Jaytan

Sep 23, 2016

Helpful and friendly associates, very impressed by the service and willingness to help find the right purchase without being pushy. No problems with bringing in pieces for service under warranty. Staff very committed to ensuring custom ordered pieces are exactly as expected. Would recommend this location to others.

Lily Johnson

Dec 6, 2017

I am big on customer service I received outstanding customer service the other day I was in the store .

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Opening Hours

Mon:9:30 am - 5:30 pm Today

Tue:9:30 am - 5:30 pm

Wed:9:30 am - 5:30 pm

Thu:9:30 am - 9 pm

Fri:9:30 am - 9 pm

Sat:9:30 am - 5:30 pm