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Russells Jewellers

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3.7 Google Review

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7997 Westminster Hwy, Richmond, British Columbia, V6X 1A4, Canada

(604) 278-2725

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Matt Wong

Mar 17, 2018

I have been coming to this store for ages where an old man used to run the store. Today (March 17, 2018) I came in and found that the old man is no longer here. Instead, another fella is behind the counter. I was here to change a watch battery for my girlfriend's watch. The new fellow was quick and he changed the battery within 5 mins. However, upon closer inspection after I received the watch, the caseback was full of gouges top and bottom. How did the guy scratch both the top and bottom portion of the caseback? The attention to details were poor. The old man back in the days would never scratch it that badly. The fellow came out and said scratches are normal. In his hand, was a dull pocket knife with edges almost serrated. WHY WAS HE NOT USING A CASEBACK OPENER?? Extremely disappointed. The guy did offer to buff the caseback, but my girlfriend's watch is made of Titanium with laser edged engraving on the caseback; buffing would only ruin it more. To the guy: If you are dealing with other people's jewellery, ultmost attention to detail is always required! Don't bother offering your services if you don't even have the proper tools to do your job. My 2 cent.

Gobias Ng

Dec 16, 2017

My first visit there. So much cheaper for watch servicing than other places I've been to. Friendly too.

Andrea Chan

Jan 5, 2018

been going to Russell's for years!!! amazing service n very friendly! thank u n see u in Ottawa!

Lisa Sequeira

Jul 15, 2015

Always friendly, always helpful. I took my wedding set here because no one else would size an anniversary band. They did a beautiful job for a reasonable price. If I need any jewelry work at all, I'll be going right back! Great, family run business.

Jimmy Brungus

Nov 20, 2014

I entered this filthy looking "jewellery store" with a friend as we were in search of a vintage gold watch. we were greeted by a bearded, filthy and unstable looking man behind the counter. We personally didn't care as we were just wanting to see the watches rather than the unsightly atmosphere of the store. The overall attitude of the man started out very positive but slowly shifted as he became paranoid because we took our time browsing. He made small talk trashing the owner referring to him as "a bored old man who needs some hobbies" He then began rudely making false accusations that I was photographing his merchandise. initially, I took it as a joke because we had been extremely polite and kind. Next, he threatened us saying there were cameras within the store and that we were out of luck because he admitted in his paranoid state that all his watches were knock-offs from China. We were in shock and disbelief as we left the store. We had never been so insulted in our lives. It is a pretty hefty accusation to say that someone is "scoping the place for a robbery" HOW DARE YOU. We left in disgust and frustration because no one deserves this kind of sick treatment. I don't know whether it is organized crime or just a con business but I have heard many a time that this place ruins and steals jewellery and also provides fraudulent service(giving old watch batteries, damaging heirlooms etc.) DON'T YOU DARE accuse ANYONE of trying to steal your garbage. All I can say is to stay away from this place for your own good. I"ll be reporting these selfish scumbags to the authorities.

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