Paris Jewellers Cherry Lane Shopping Centre

Terrible experience. Bought our rings almost six months ago on order, came in and whatever sizes they were didn't fit. Rings got sent back, came in a month later, his fit and mine didn't. Couldn't get it on my finger. The ring is twice as wide as the widest ring sizer, so I bet it adds even more size, cause the ring sizer fit me but I can't get this ring on my finger. They said my hands were "red and swollen" because it was afternoon and they would "get in trouble from head office" if they sent the ring back again for a larger size. They wanted me to get my ring sized, even though the whole reason why we ordered was so it wouldn't mess with the settings and claws, and the warranty would be void. I asked nicely if they could try and get a bigger size and they said they would. A month later they called because a ring was in. I went in and it doesn't fit, they put it on the ring sizer and it's the same size as the last one. They couldn't have sent it back, it was the same ring. They just let it sit in the store for a month hoping it would magically fit? More comments that my hands are "puffy" and they can't send it back because they will get in trouble. I stupidly persisted, thinking that there is something they can do but there was no communication, like if there is no bigger size, tell me. If it's head office, let me talk to them and maybe they will give me the customer service I'm looking for. No, they did it again, for ANOTHER month let me think they are sending the ring back when really it's just sitting in the store waiting for my hands to get smaller. Finally after months of back and forth I just said "screw it, I'll take It home." Nothing seemed to make them happier and they gave me a little token necklace for my patience. Well, now I'm stuck with a ring that doesn't fit that hopefully fits by the wedding day. I'm sorry my 1600 dollar ring isn't worth magical customer service. Maybe if we spent 6 thousand it would warrant a little honesty. I can say if I do get it sized it won't be through this company. Should have gone to Michael Hill.

Amazing experience!! My husband and I came in a little too late looking for wedding bands and Emily exceeding our expectations! I had two gorgeous wedding bands custom made to fit my engagement ring, and at a great price. The rings were push on a rush, and not going to make it for the big day. Emily had the rings flown in on the day of our wedding and personally picked them up from the airport. She even offered to drive them to the place of our ceremony! Highly recommend this store to anyone. Don't bother going into annoying Kelowna when we've got incredible customer service and quality product here in Penticton. Thank you so much to everyone who made this possible!