PAIN IN THE BUTT !!! Yes, I was a complete pain in the butt.
I wanted to design my wife's wedding and engagement ring. I thought I knew all about diamonds from the brief 10 minute video I watched on YOUTUBE. BOY, WAS I WRONG. I wanted very good quality diamonds and I started to research about them. I came to learn that FOREVERMARK "BLACK LABEL" are simply the best quality you can buy. Their diamonds go through an exacting grading process and are unparalleled.
I tried to find a local dealer that caries this brand of gem. The ones I spoke to were not meeting my customer service expectations. Rude, impolite or just not engaging. I searched and searched and stumbled upon European Goldsmith's name through Forevermark's website. They carry said diamonds. After speaking with Kim, the owner and front end of the business, she explained in great detail, the answers to my questions. I must have spent 1/2 hour or more on the phone with her for the first of many chats.
As my wife is my soulmate and perfect for me, I wanted a diamond and ring of the same quality. I had about 25 k budgeted for the stone. 30-35 for the rings total. Well, she found me a beauty. I won't get into the grading, but suffice it to say......it was worth every penny.
Fast forward 8 months and I want to start designing the rings, both mine and my wife's. I knew what I wanted in the design, but could not draw it, nor could I clearly explain it. I searched and searched and could not find a ring similar to what I was envisioning. Now, please keep in mind that after countless phone calls , E-mails........we finally were getting somewhere. Enter John, Kim's husband. He designed a ring on the computer that was close, but not quite. After much tweaking, we finally got it right. So, while all of this was going on, I told Kim what I wanted in my band. I wanted 1 Forevermark in mine and 2 more for my wife's wedding ring. The big stone, 1.3k was going in her engagement ring.
I'm leaving out a lot of tiny details, but .......the day was here. I was going to drive from Richmond to Kelowna to have the big stone set. Yes, Richmond..........to Kelowna. 8 hours round trip. All I can say is that when I got there, I was very surprised/ shocked. Their Store was immaculate, gorgeous and honestly, one of the nicest I have ever seen.
I was greeted by a friendly lady at the counter and I asked for Kim. She went into the back room and out came Kim with a huge smile. A beauty, just like the stones she sold me. After chit-chatting for a while it was time to see the rings, albeit the stone had yet to be set in the engagement ring. THEY WERE AMAZING. A HOME RUN !!!!! John, who was working his butt off behind the scene came out to greet me. NICE GUY, moreover, a PRO.
He's a cool guy with a knack for designing pieces for pain-in-the-butt customers, such as myself.
He took the rings and had to tweak the size on mine, set the big stone and rhodium and polish them up. He appeared about an hour or so later and it was time. THE BIG REVEAL. WOW......I saw the engagement ring and damn near fall over. I have never seen a nicer ring. Honestly. Mine was amazing as well.
Before taking up the other half of your day reading this review, I will add that if you're looking for a professional team....Kim, John and staff are the One Stop Shop.
Thanks Kim, John and staff. See you in July to pick up our custom designed crosses. My daughters cross fits into my wife's, and my wife's fits into mine. A Forevermark diamond in the middle of each cross intersection. I can't wait !!!!!
THE PAIN CONTINUES......BWAHAHAHAHAHAHAHA