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Time Master Jewellers Ltd

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32900 S Fraser Way, Abbotsford, British Columbia, V2S 5A1, Canada

(604) 556-7740

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Martin Knauber

Mar 15, 2018

Needed a new battery for our thermometer to keep track of the fever of a very sick person in our family. The lady told me to leave the thermometer and then they would replace the battery and I could pick it up the next day. When I told her that I only needed the battery she said they donâ€™t sell batteries, only the overnight-service, which would be $16.00 + tax. I said that Iâ€™d replace the battery myself, but she wouldnâ€™t budge. Then I told her that we needed this urgently to monitor the fever of a family member and she finally agreed to sell me a battery for $16.00 + tax. I said I didnâ€™t want to buy the over-night replacement service, just the battery, but no luck. So I left and said Iâ€™ll look elsewhere first. I finally found my battery at the Superstore for $4.77 + tax. Time Master Jewellers would have charged me *over 200% more!* I donâ€™t think Iâ€™ll go there again, and Iâ€™m certainly never going to buy any watch or jewelry at a store where I feel that they are taking advantage of me. But here is a bit of free advice to the storeowner on how to do good business and win customers. Not too long ago I needed a tire rotation on my car so I brought it to Curtis Tire & Wheel. They swapped my tires immediately and I paid much less than at other places! Well guess where I am going to buy my next new set of tires. For Time Master Jewellers I am not expecting a free battery but I do expect them to accommodate me as a customer and not try to milk me for everything I've got. I would then be inclined to also come back for larger items.

SÃ¸ren Wagner

Apr 11, 2018

So I went into Time Master for a simple gasket change on my watch (seconds of work for someone trained I'm sure!). While I was handing my watch over to the lady at the till another customer entered the store, approached the display, and waited for a moment till (who I can only assume was the 'watchmaker' smith?), came out personally, greeted him, and took his time piece. Given that I was there firstâ€¦and my service request was so minimal, I figured it would only take a few minutes at max. Wrong. I was told to come back in 20 minutes because taking a clasp off is "time consuming". Ok, fine. After 15 minutes which I thought was a gratuitous amount of time for such a simple task I returned. Still not done, "he's working on the other guys watch"...ok.....I was first but also, told 20 after all. Leave and return after 5...again not finished...didn't seem to care, just a lazy rolling of the eyes. For a company called Time Master they don't seem to take their customers time very seriously... or maybe it's because they just enyoy taking their time!? Either-or..disappointed and won't be going back. Also just took my watch and left. I'll get professionals to do it, which was claimed when I first entered.

Nicole Oliver

Dec 2, 2017

Amazing service and great prices! They even have beautiful jewelry and do custom pieces! Will definitely be back.

Zibi W.

Nov 18, 2017

The Best timemaker in Lower Mainland. I know lot of cases when this chronologyst repaired watches that others had said could not be repaired... even historical and very expensive. He has a huge knowledge and whole life of experience. Thanks for many great jobs.

NAM Mutebi

Jan 25, 2018

Fast & friendly service, and very knowledgeable & skilled staff. I will definitely be returning.

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Opening Hours

Mon:9:30 am - 5:30 pm Open Today

Tue:9:30 am - 5:30 pm

Wed:9:30 am - 5:30 pm

Thu:9:30 am - 5:30 pm

Fri:9:30 am - 5:30 pm

Sat:9:30 am - 5:30 pm