Jade Vancouver

I will explain the 3 stars for this place, First off, They have great Jade here it is flawless and amazing in design, if you have the money to blow I'd definitely recommend coming here. | I received a bangle as a gift from my boyfriend and the size was too big for me so I went to exchange for a smaller size, the lady that sold him the bangle said there is a smaller size available if it did not fit we could exchange the size or get a refund with in 14 days of purchase. I arrive with my mother to exchange the size, we told the lady that we want to exchange to the smaller size, the lady kept showing us these smaller sized bangles that were $5k each, my mother looked at me and thought it was strange. the lady kept insisting that there isnt a smaller size in the same style, keep in mind the bangle i got was $600 and we just want a smaller size. then we asked for a refund because they do not have the smaller size in the bangle we want and the lady refused a refund and said you cannot refund it but you can add an extra couple thousand dollars and you can get one that is smaller. I get that you are trying to upsell to customers but we bought a $600 bangle so why would you try to sell us a $5k Bangle? then the lady said she will make a phone call for the smaller size for the $600 bangle that we want. She was wasting our time the minute we stepped in, she had the smaller size available and just wanted to up sell a more expensive one to make more $$. This is why I don't recommend this place, I do believe they have great quality jade here and its quite nice, however the sales practices just isnt that ethical and I would be concerned about the prices here. We spoke to another man and he was nice to offer a refund even though the lady kept insisting that we will not receive a refund.