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Terry Mooney Fine Goldsmith

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4.4 Google Review

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9610 Cameron St, Burnaby, British Columbia, V3J 1M2, Canada

(604) 421-4653 terrymooney.com

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David Pitre

Nov 10, 2018

Word of warning: GET QUOTE IN WRITING! Terry is a talented goldsmith but unfortunately my motherâ€™s experience with the customer service end of it (the lady) has resulted in never returning again. Actually, weâ€™ve heard from two other families who will never return again due to the false / inaccurate quotes and lack of professionalism with this place. When given a firm quote, then being told almost two months later it will cost literally double the quote, this is not acceptable. Buyer beware.

Catherine K

Oct 18, 2018

Update- less than 6 months after I had the work done, one of the prongs on my ring came off and I lost an emerald. Poor workmanship. Find somewhere else to go. First I'll tell you about the restoration of my ring. It's beautiful. Good workmanship. I'm unsure if it was actually Mr. Mooney that worked on my ring though. The work was done within one week. Customer service I'd give a 2. If that. His wife is in charge of estimates and is the face to their store. I went in with a ring needing a stone replaced. I had no idea if it was a diamond or not and I didn't say that it was. She took her jeweler's tool, took a good look and declared it to be an xyz carat diamond. "That'll be $$ to replace." Great. I go on my way. I get a call the next day from her "you told us these were diamonds so we treated them as such, they're cubic zirconia's and have crushed under the heat and pressure. Call me" Umm what?! You're the expert! Why are you blaming your customer after YOU gave the estimate of a diamond. Very unprofessional. She then tries to get me to swap them all out for diamonds. Nope. Also not ok. I also sold them old gold to pay. Shocker- not great pricing. Go to an official "buyer" of gold to today's best price for your gold. I have no idea if I paid too much. Lessons learned- get a few quotes. Workmanship here is good but customer service is NOT. Should have gone with my spidey senses on this one when she quoted me $20 to change a watch battery. Wha?!!! I won't recommend this place. Too many other talented jewelers in this city that do treat their customers professionally.

Hannah Soll

Aug 8, 2018

Terry did a great job restoring my grandmother's ring for my wedding band!

Tanja Bergen

Jul 15, 2017

My fiancee and I got our bands resized at the last minute at Terry's. The staff were wonderful - they accommodated our last minute request and, even though they deal in upper end jewels etc and our bands were simple gold bands, they were respectful and friendly. Great workmanship, we highly recommend them.

James Henderson

Jun 3, 2015

My parents had their engagement and wedding rings made by Terry over 30 years ago. My mom has since gone to see him over the past 10 years to have other rings made. Terry's work is incredible. Based on the professional relationship they had with my parents as well as the gorgeous rings he has made for my family I decided to have my fiancees engagement ring made by Terry and Yasmin. The experience was wonderful to say the least. They are very honest people, I brought a picture of the ring I wanted them to make for me and it looked even better when it was finished. They delivered the ring to me on time, and for the exact price we agreed upon - both timing and price were very reasonable. It was a pleasure doing business with them, my fiancee said yes and has already received tons of comments on how gorgeous her ring is and I couldn't be happier. I would strongly recommend anyone looking for an engagement ring, wedding bands, or other ring to go see Terry and Yasmin, you will not be disappointed. James Henderson.

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