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Google Reviews

Refresh Reviews 3.9


Mar 18, 2019
Excellent customer care and service.

Jul 20, 2018
I bought a necklace for my daughters 21st birthday there was a free engraving service which we chosen to use. We were told to wait in London all day (purchased the necklace at 12:30) and the engraving would be done by 5pm. We waited until we got a phone call around 3:30 to say the necklace might be ready In a weeks time. Very disappointing.

Aug 24, 2016
Appalling service. I went in to look at a watch which i had researched online and was 90% sure of buying as a gift.. Whilst querying the strap size the lovely assistant with me showed it to her manager (I assume) for advice. the manager promptly took the watch, answered and then put it on the wrist of the lady she was serving and recommended I look at a completely different an not suitable watch. My assistant was speechless and we were both left standing in the store with nothing for me to look at let alone buy. needless to say I left without buying, but it was awful.

Feb 26, 2018
Fine jewellery of every occasion. Reasonable to high priced.

Apr 1, 2015
Ordered item in store for delivery to Covent Garden store. Complete lack of communication on every step, failed to procure item over two weeks even though I popped in twice to chase it. Could have ordered off their website next day. Ended up visiting different store that had several in stock, they could have told me that there was a local (10 minutes tube ride) store and I could have picked it up from there, but obviously they "wanted" the sales commission. Case study in poor salesmanship.

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