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Refresh Reviews 3.9


Mar 18, 2019
Excellent customer care and service.

Jul 20, 2018
I bought a necklace for my daughters 21st birthday there was a free engraving service which we chosen to use. We were told to wait in London all day (purchased the necklace at 12:30) and the engraving would be done by 5pm. We waited until we got a phone call around 3:30 to say the necklace might be ready In a weeks time. Very disappointing.

Aug 24, 2016
Appalling service. I went in to look at a watch which i had researched online and was 90% sure of buying as a gift.. Whilst querying the strap size the lovely assistant with me showed it to her manager (I assume) for advice. the manager promptly took the watch, answered and then put it on the wrist of the lady she was serving and recommended I look at a completely different an not suitable watch. My assistant was speechless and we were both left standing in the store with nothing for me to look at let alone buy. needless to say I left without buying, but it was awful.

Feb 26, 2018
Fine jewellery of every occasion. Reasonable to high priced.

Apr 1, 2015
Ordered item in store for delivery to Covent Garden store. Complete lack of communication on every step, failed to procure item over two weeks even though I popped in twice to chase it. Could have ordered off their website next day. Ended up visiting different store that had several in stock, they could have told me that there was a local (10 minutes tube ride) store and I could have picked it up from there, but obviously they "wanted" the sales commission. Case study in poor salesmanship.

INDUSTRY BLOGS

Female Bootleggers of Prohibition: Stories of Defiance

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Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed to...

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Whiskeys of the World: Types and Distinctions

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Whiskey, a beverage enjoyed globally, varies considerably in its characteristics, production methods, and styles. Different countries and regions have their unique whiskey styles...

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

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Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

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Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

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Bourbon: The Quintessential American Whisky with a Unique Twist

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Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

Smithville Whiskey

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

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Whiskey, a distilled alcoholic beverage made from fermented grain mash, has a rich and fascinating history that dates back centuries. Its story traverses continents, cultures,...

Smithville Whiskey

Famous Women and the Repeal of Prohibition: Evolving Perspectives

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While women were instrumental in initiating the Prohibition era, they also played a significant role in its repeal. The societal and cultural shifts during the 1920s and early...

Smithville Whiskey


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