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Ernest Jones, Oxford Street

Ernest Jones, Oxford Street

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3.3 Google Review
277 Oxford St, England, W1C 2DL, United Kingdom
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May 1, 2019
Great customer service by Andrew J. He knows his products and Andrew was able to answer my queries over the phone with precision and was also very helpful and courteous in store.

Apr 9, 2019
Really awful service. Bought a watch online, battery stopped within 6 months. Took it into store to get the battery replaced....heard nothing for a couple of weeks so I went in to store to chase....they had no record of it. Went in again with my receipt...turns out it hadn't even been processed so was just sat there and nothing would have happened unless I'd gone in to store to ask! Was promised a call back within 2 days with an update. It's been 4 days already and still nothing. Looks like I'll be going back into store AGAIN to see what is happening :( :(

Nov 29, 2018
Excellent Service from all the staff that dealt with me. A watch I bought 9 months ago has stopped working and the manufacturers are refusing to repair or replace as the range has been discontinued. Ernest Jones are replacing it free of charge for a model more expensive. Great service

Feb 1, 2019
An awful customer service, specially the manager, unprofessional and dishonest. I bought a white gold Diamond ring as well as a few more items, she said "do not use them so if the prices go down on Christmas Day she will refund the difference" but she did not!!! She insisted the prices did not go down on Christmas Eve and day, although I saw the prices went down online but did not know I should take a photo to prove it!!!!! Moreover when I wanted to change the ring to one size bigger, it took so long to bring it and when arrived, it was faulty so I decided to keep mine and change it in Brent Cross branch! So disappointing sooooo

May 1, 2019
Really helpful staff, excellent customer service.

INDUSTRY BLOGS

The Fascinating History of Whiskey: From Earliest Origins to Present Day Popularity

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Single Malt vs. Blended Whiskey: A Comprehensive Guide

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Whether you are a whiskey connoisseur or a casual enthusiast, understanding the nuanced world of whiskey can be a delightful pursuit. Two terms that often spark curiosity are...

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Whisky 101: A Light-hearted Guide to the Water of Life

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Welcome to Whisky 101, folks! Today, we're exploring the fantastic world of whisky, whisky, whiskey, and, yes, more whisky! Oh, did I mention whisky? By the end of this tour,...

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Whiskey Trails: A Cultural Expedition through Ireland and Scotland

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Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

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Carrie Nation: A Crucial Catalyst of the Temperance Movement

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Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

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The Earliest Instances of Whiskey in World History

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The history of whiskey, or whisky as it's spelled in some countries, is long and somewhat shrouded in time. While the exact origins of whiskey are unclear, we can trace its ancestry...

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The Science of H2O: Why Water Matters in Whisky Production

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Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore....

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Creating Magic in a Barrel: A Step-by-Step Guide to Crafting Traditional Whiskey

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Hello, whiskey lovers and budding distillers alike! Today, we're taking a fascinating journey into the heart of the distillery to uncover the meticulous step-by-step process of...

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Opening Hours

Mon:9:30 am - 8 pm
Tue:9:30 am - 8 pm
Wed:9:30 am - 8 pm
Thu:9:30 am - 8 pm
Fri:9:30 am - 8 pm Open Today
Sat:9:30 am - 8 pm

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