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Swarovski Fashion Outlets Niagara Falls

Swarovski Fashion Outlets Niagara Falls

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3.5 Google Review
1851 Fashion Outlets Blvd, Niagara Falls, New York, 14304, United States
(716) 297-3960 www.swarovski.com
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Google Reviews

Refresh Reviews 3.5


Jan 20, 2018
Don't recommend this store at all. I have spent considerable amount of money at Swarovski and asked for a return and they refused me because I was 3 days late on their return policy. Spent a half hour on the phone with Swarovski trying to help them understand I'm an international buyer and what not, but it seems the company is useless in providing customer support or catering to a customer's needs if you will. Background: Requested return (within refund period) within my country but since I purchased in the USA I wasn't allowed a refund due to currency conversion. Fine. Sent an email (within refund period) to Swarovski through their website asking on details on how to return the product as I'm an international buyer. No response, even till now. Planned a trip according to my itinerary to get a refund from this store, refused. $351 gone down the drain. Lesson to you, the reader: Think twice before purchasing from Swarovski because they can't stand behind their product and offer the kind of customer service you'd expect from a company of this "caliber". Bunch of cheapskates. Keep the money, I won't be back and won't recommend the company to others at all.

Nov 4, 2016
I purchased 2 pairs of earrings and found them to be cheaply made. The first time I tried to put them on the backing broke off. Tried to return them and was forced to accept a store credit. Very disappointing. The quality of Swarovski products has seriously declined. Perhaps because these once fine products are now made in China! I really don't want to buy something else because it'll be as poorly made as the earrings I originally purchased. Somehow this review is posted to my husband's site. I am Carolyn Goodin.

Apr 27, 2018

Mar 16, 2018

Jan 21, 2017

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Opening Hours

Mon:10 am - 9 pm Open Today
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm