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Piercing Pagoda

Piercing Pagoda

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2098 Military Rd ##2098, Niagara Falls, New York, 14304, United States
(716) 298-0657 www.pagoda.com/?cid=YEXT
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May 16, 2017
I've shopped at this piercing pogada for YEARS. Words can not describe how unsatisfying this place has become. I got a tri color gold bracelet for a gift, now keep in mind the one that i currently have in my possession will be the fourth one returned! I am doing NOTHING out of the ordinary besides wearing it. I am petite build so that's not a factor. Starting with the first time. As i stated it was a gift the first bracelet was thinner there were two options of course one was more expensive. They just broke, if it wasn't the clasps it was the actual links that the gold was around. Very very poor quality. The extended warranty was bought for extra money each time i would go back. The second bracelet i recieved from P.P was thicker and more expensive. I had the same issues clasps or links breaking. This last time i went in i was fed up the girl whose name was LECHE informed me i could not get my moneu back even though i had both receipts for th bracelet and extended warranty. She offered to replace it for the same thing. She knowingly gave me the cheaper of the two bracelets. This isnt the first time the employees of this kiosk have done this. On the third ocassion of bringing the bracelet back my boyfriend went to the kiosk where a girl that we didn't get the name.tried the same exact thing. She acted as though he stole it and was lying about buying the more expensive of the two. Saying that the SKUS didnt match. THESE GIRLS ARE INCOMPETENT. Beyond belief. Its sad because as stated i have shopped here for YEARS. I will NEVER purchase anything from this company. I would advise anyone reading this tp give it a second thought. Kays had a similar piece for 529 dollars we spent a little more money but it was well worth. Thank you LECHE for your incompetence and horrible customer service and also the other girls who did this to my boyfriend.

Aug 4, 2015
Would never shop here. Was browsing and wanted to see something but the associate was on the phone and couldn't be bothered with me to assist me. I went else where and gave my money to someone who wanted to help

Mar 25, 2017

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Sat:10 am - 9 pm

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