Alexander Fine Jewelers

The staff at Alexander's is amazing. They are all so friendly and helpful. I generally deal with Nikki, she is amazing. She really knows her stuff and she is excellent and being able to predict your taste and knows what would look best on you. The jewelry there is exquisite. If you are looking for a place to buy some amazing jewelry and have great customer service - this is the place to go.

Stopped by to see if they could fix my tennis bracelet. Was not greeted by anyone, but all employees were helping customers so went to the counter and waited. Turns out, what I initially thought was a couple was in fact a male customer with an employee, for lack of a better word, hanging on him. Another employee was behind the case, actively assisting the man. They came down the case they were at, and ended up right by me, and I STILL wasn't greeted, or acknowledged, nor was I aware yet that the guy's "girlfriend" was an employee. After a few minutes, another gentleman came in, and the employee went to greet him. I did a shocked, are you kidding me look, and said forget it and started walking out. It was at this point that I was FINALLY greeted, with an "Oh, I'm sorry, are you being helped?" I replied with No! As I walked out. She made some sort of sound, but I walked out and couldn't hear. I expect to be treated with a modicum of courtsey when entering establishments. After all, I CHOSE to go there. But I can assure you, NONE was afforded to me. As I stated, none of the employees greeted me upon entering. General rule of thumb is you greet everyone who enters, by word or gesture. A simple smile or head nod is sufficient. Ideally a warm Hello. The employees right by the door did none of these (there were 2 others on either side of the store, but I couldn't see well enough to determine if they did or not, but nothing vocal was done). The female employee hanging on the gentleman should not have been. If she was on the clock, even if related or known, she should have remain professional. Had she not been hanging on him, she would have seen me enter, and business could have been done. Her co-worker behind the glass didn't acknowledge me either, and did seem quite grumpy. I have no clue why. But he should have let her know to assist me, but did nothing that I saw. While the employee stood 6 inches from me (while I was still unaware she was an employee), she never thought to greet me? To smile and say Hello? Nope. She was oogling the jewelry being shown to the customer. Perhaps I'm from an old school train of thought. Perhaps customs have changed, but I choose to do business with companies who actually value my business. Or who at least has the decency to greet me when I enter the store. I will look elsewhere for my fine jewelry needs.

Excellent selection, and even better service! I bought a watch here a few months ago and there was a young blonde lady that assisted me in my purchase. She was very friendly and never pushed me into making a purchase, which I very much appreciate. I had to go back a week or so later to have the watch adjusted and they were able to quickly get it taken care of.

Great selection. Very friendly staff. Would recommend to all my friends and family.

My husband bought my wedding set from here and we loved the two older ladies and the man that sold on the floor great people u til my horrible experience a couple days ago, they apparently hired some new blonde lady younger that thinks she knows everything she was beyond rude to me and my husband the following day, all I wanted was a quarentee fulfilled from my husband's purchase from this store and she proceeded to argue with me the one day and my husband the next day, I just would like to say both my husband and myself have made many purchases from this store in the past but due to these circumstances with this new lady we both will no longer be future customers of this store ever again, that lady ruined it for us and their store, I would rather take my money elsewhere. First impressions of the first people you see which was this new lady can make or break you, which this case broke them!! Very unprofessional to argue with a customer and to be rude and snooty about it!!