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Swarovski Retail Store - Pointe

Swarovski Retail Store - Pointe

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3.5 Google Review
6801 Route Transcanadienne, Pointe-Claire, Québec, H9R 5J2, Canada
(514) 697-1949 www.swarovski.com
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Google Reviews

Refresh Reviews 3.5


Jun 7, 2019
Very disappointed with Swarovski. I sent out to repair my necklace which had 5 crystals missing and they called me saying it was ready and it wasn’t. It was “refused” by the head office saying that too many stones are missing and that they cannot repair it anymore. When she gave me back the necklace 18 crystals were missing!! What is this??? This is ridiculous. Lori, the employee at this location, didn’t even apologize, no understanding whatsoever. 0 customer service. If not the worst. Swarovski is over for me. Quality has gone down dramatically. Even things I buy from Pandora last way longer than with Swarovski. Not only their crystals fall, you have to pay to repair them. I’m so done. Now I have to find another place to fix my necklace because it has a lot of emotional value to me. Extremely disappointed

Feb 24, 2019
Attitude rather than service is the offering of the day at this store. I went in to have my necklace repaired, several crystals are missing. The employee, Lori, gives me two forms to fill out and walks away. Although they were both in French, I was able to fill-in the one asking about address and such. I asked if the second form was available in English because it consisted if 3 paragraphs that I didn't understand; she said she didn't have any and that she would waive it. Waive what? She said the paper states that I have to pick up my necklace within 6 months. I pointed out that the first paragraph had "100%” included in the text and that " 6" was in third paragraph. At this point, another salesclerk comes to tell me to just sign it and that the 100% refers to "if they can't fix it they'll send it back", she gives the papers to the cashier so I can pay the deposit and proceeds to walk away! I took back my necklace and paper with my info and walked out of that store. Horrible customer service!

Apr 26, 2019
Not a fan its not really jewelry. Simply brass plated. Not worth it

May 30, 2019
Such awesome sales people

Dec 6, 2018
Love this place. Crystal knickknacks here!

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9 am - 5 pm