Birks

Worst service. Bought a wedding band on dec 27th. The vendor (Nicolas) said they had my size in another store, should take 2-3 days to get it. 5 days later: no news so I call them. 3 calls are needed because only my vendor can answer me. He says the other store did not have it so a special order is needed. He says it should take 1 month. 1 1/2 month later: No news. I call them. Again, only Nicolas can answer me so we echange calls and messages before we speak. They have received the band. Why haventh they called me?!? When I try it, it's too large because the sizing ring in store has a.different texture (I understand this can happen). I nedd to pay in full and they will try to resize the ring (they don't know if it's do-able, only the lab knows) 3 days later, they call me... The lab can't resize, a special order is needed. 3-4 weeks and they promise to call me back when tbey get it (I insist on that point) 2 months later: No news. I call them again. Again, we need 3-4 calls before I can get to speak to Nicolas, because no other employee has the right to speak to me. Nicolas says there has been a problem with the order, blames the head quarter for the mistake (as if it was a distinct company). Can't promise anything about the delay but says he'll call the next Monday when he'll know the delay. Next monday: he doesn't call(again!!!!) So I call. He has no idea about the delay, but rhe order was placed again. I explain how bad my case was handled, while they have my money and I only have a yellow paper in exchange. Says he's sorry and they can reinburse (remember, its a wedding band I bought, I need it for the wedding, I cant go shopping again with no insurance I'll get it on time!!). I ask for a money compensation. He says hell check with the manager thr next day. Next day: no news so I call back on the evening. He didint check with the manager but she's gone. He says we're close to getting the ring. I explain again that I ham unhappy with the service. This time being more insistant. Surprise : he calls back 15 minutes later and he just got the news from the headquarters that I will get my ring 4 days later (how convenient). The manager calls the next day and leaves a message saying shes sorry. Now we are 4 days later at 6 pm and... They haven't called me yet! Conclusion: stay away, you pay more at birks to get a good service but you will not get it and you will be lucky if you get the jewelry you paid for! Carrefour laval is their worst store!

bjrks sellls hight quality jewllery , staff lack knoweledge of the store,

Terrible service. Danny is the guy who served us. First of all upon entering the store on a tuesday afternoon, both employees were sitting on their chair not being busy with any other customer, did not welcome us. I had to ask for help. Danny was extremely rude. I believe he treated us like for sure they can not afford and will not buy. When I asked questions and asked to show some sample rings that I can compare... he felt lazy to serve us as he migbt have assumed that we might not buy and said I don't kbow all the rings in my store which I understand but I believe therr could be a professional way to say so. Later he went and started talking to his coworker. It was a very bad experience because they judged the book by its cover. I am very happy not to purchase anything and not be a Birks repesentative of jewellery just because of such rude attitude of the employees.

Nice collection diamond jewellery and Breitling watches

Je préférais de beaucoup le Birks du centre-ville. Ici, si on envoie réparer quelque chose, c'est très long. Par contre, les papiers sont bien faits. Et une certaine Dame a cheveux gris...donne un excellent service. Faut juste être TRÈS patient ...