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Swarovski Retail Store Rockland

Swarovski Retail Store Rockland

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3.2 Google Review
2305 Chemin Rockland, Mont-Royal, Québec, H3P 3E9, Canada
(514) 223-9459
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Refresh Reviews 3.2


Feb 23, 2022
I was served by an older Arabic lady with blond hair, she had an attitude, she was not interested in helping me, she was aggressive, rude and cold, NEVER again !!! Why hire someone like this when there are so many people out there looking for jobs?? Please fire her, she is not fit to work a customer service job, she was harsh and abrupt, I was told not to touch anything and was given rude stairs when I wanted to try something on, ARE YOU KIDDING ME ??? Horrible, just horrible....

Dec 19, 2021
In December 2019, I brought in a pair of earrings I had bought the Christmas before. The post had broken on one of the earrings and they needed to be fixed. The lady told me my warranty was up. I said they are useless to me like this so they needed to be fixed.I was asked to pay 20.00$ so they could ship it to headquarters to see if they COULD fix it… Flash forward to the pandemic ,at least six months in I received a phone call informing me that they could not fix the earring.Unbelievable! .Which I need to say had only been worn a very few times over the holidays. So? What? Are they now garbage? A post could not be replaced? Of course I was beyond frustrated,and sent a letter to headquarters which never got replied to. I have not had my earrings sent back to me . would shipping them be that expensive? Just plain bad service. I am disgusted at their service. I will NEVER buy Swarovski jewelry again as it is cheap quality demanding big money. This is not the first time either… twice burnt! Why am I writing this now so long after the fact…well I just found the bill! Pandemic brain reigns!

Dec 18, 2021
When I went inside no other customers was there. So someone did greet me and I asked a question about earrings they have on sale, when other customers started coming in they totally ignored me. So I walked out and didn't give my business. Next time don't judge people by their looks or color of skin..my son and I couldn't believe this attitude.

Jul 7, 2022
Normally customer service is bad at Swarovski but an employee named Emilio helped out and was exceptionally helpful and nice.

Sep 20, 2020
Worst customer service, staff and people skills. I understand why this store is always empty, even when you want to make a purchase, the staff in this store are extremely rude and disrespectful. No one is helpful, asking questions is responded with passive aggressiveness and impoliteness. Extremely unprofessional and lack of leadership in this store. The manager and staff should all be fired. Spend your money elsewhere.

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9 am - 5 pm