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Mozart

Mozart

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1.6 Google Review
1500 Atwater Ave #G26, Montreal, Québec, H3Z 1X5, Canada
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Jan 3, 2018
Bad customer service, take an eternity to receive what your order and bad quality. Avoid this store.

Feb 24, 2017
less than 0 lost the hoop on my antique necklace. Waited 3 weeks. Called me the day after I went to see them about the long wait time. Needed to replace a lost hoop. It was crooked, and very thin. Complained about the cheap quality, and the 30$ cost for a tiny HOOP. Hemmed and hawed about maybe sending it back. Take it to Birks. The other jeweler in this mall also provided attitude and low quality work. Take a walk, and go to Birks.

Nov 3, 2016
I would just like to say I have had a very good experience with the manager at this store. I purchased an eco drive watch and I'm planning on buying another one. The service that I have had from both purchases was excellent. Thank you for your service. It dosen't matter how many times I've gone into this store whether to buy or just to look I've never had any problems.

Jan 26, 2016
Terrible customer service the lady raised her voice at me when I was talking normally to her which really frustrated me. They do not make any refunds and their products are very cheap (so are they). The woman made me waste my time and told me to come the following week. She still did not get her stock and I got fed up so I went to Bijouterie St-Georges (near Canadian Tire). The people at Bijouterie St-Georges were very friendly and helpful and changed my watch strap for even cheaper and it looked even better. I went back to Mozart to get a refund and she said no so, I left the strap I paid for and she took it, not even offering me to pick another item in the store. NOW, that is the definition of CHEAP CHEAP CHEAP. Mozart jewelry should be avoided, they will just waste your money and time.

Jun 30, 2016
This is the WORST customer service I have ever received. The manager is unprofessional, rude and doesn't know how to manage expectations. I'm scared now that she won't honour my order. I asked Mozart to make beautiful earrings from my grandmother pearls and now I don't trust that she will deliver the service I already purchased. Please, save yourselves troubles and don't become a client at Mozart!

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Opening Hours

Mon:10 am - 6 pm
Tue:10 am - 6 pm Open Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:9 am - 5 pm