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Zales

Zales

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3.1 Google Review
800 E Diamond Blvd #Unit 107, Anchorage, Alaska, 99515, United States
(907) 349-4406 www.zales.com/?cid=YEXT
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Apr 2, 2018
Went to pick up an online order, and one of the rings I ordered looked very poorly made. I decided to try and find something to exchange it with in store. I asked the sales girl if she could help me find something in the same price range. She looked annoyed, and was not helpful. I decided to just fully return the ring for my money back and look else where. She handed me the return slip and I was so annoyed I didn’t even look at it I just put it in my purse. I looked at my Zales online account and it shows the girl returned the WRONG RING! She “returned” the ring I’m currently wearing (I ordered 2 rings, she returned the wrong one). The ring that was left at the zales store $250 more than the ring I have that she said was the ring that was returned. Now I have to go there tomorrow morning and explain what she did and hope to get the correct amount of money back. I would not recommend buying anything from the diamond zales store unless you like poor service and being ripped off.

Jan 23, 2018
My one complaint is not receiving a phone call notifying me that my ring arrived, after being sent away to be resized. It is my engagement ring, so it is important to me. I was given a two week wait time, for its return. After no phone call or email 4 days past the estimated date, I called them. Turns out it'd been there 2 days earlier than the estimated date, and no one contacted me. A bit annoyed, but I will collect my ring today. Hopefully, it fits, and I won't have further issues. Follow-up: Turns out they did try to call, but couldn't get through. It had arrived 2 days early, even. The day I pick it up, 6 days later, is the same day I get an email telling me its ready for pick up. Odd, I should have been sent an email when it first arrived. Hmm.

Jan 14, 2018
I was shopping for my wife for our 18th anniversary, and decided to try zales. I was immediately glad that i chose zales, as the staff and the manager were extremely knowledgeable and friendly. The manager was professional and friendly, and answered all my questions. She definitely helped me and made my purchase easy and overall i had fun shopping. Thank you zales, anchorage!

Feb 13, 2018
Thanks Zales! Great customer service and we love our ring so much! 😊

Dec 24, 2017
Very good customer service , Amy the manager is great at her job & does everything very proffesionally

INDUSTRY BLOGS

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