There's nothing wrong with Jared. This review is specifically for this store location.
My fiancé had bought me an engagement ring from the Cerritos location and they were wonderful. Our initial experience prompted us to return to Jared to get our wedding bands. However we ended up going into this Costa Mesa location instead since they had more variety of alternative metals.
We first worked with MARK. He's great. We found a ring for my fiancé but since it was the first place we wanted to shop around. After looking, we wanted to go back to Jared to order his size. Unfortunately MARK wasn't working when we returned. So MARIA assisted us.
MARIA started off fine showing us the alternative metal selection trying to find the original ring my fiancé wanted which we did find. We asked to order it in his ring size. During this process, I looked at possible wedding bands that would go with my engagement ring. I didn't find find anything that went well with my ring though so I asked her if she could check if my ring came with a matching wedding band since I bought it at Jared. This is when it hits the fan.
I didn't realize but this is where her track of mind changed from concentrating on my fiancés titanium wedding band for my platinum wedding band. She told us that she would have to get back to us about my ring after speaking to corporate about pricing and if a matching set is available. So we left the store thinking my fiancés ring had been ordered to size and that she would call me back regarding my wedding band.
I was wrong. My fiancé received a call about a week later from MARIA stating they were able to make a matching platinum ring for me. She said nothing about my fiancés ring. We waited another week but no calls were returned regarding my fiancés ring.
Today we went back and spoke to a different salesperson because quite frankly we were disappointed with MARIA. Basically my fiancés ring was not ordered and to make matters worse the ring was gone at the store and online so we were back to the beginning of the searching period!!!!!!!
The cherry on top was that the Asian guy that helped us the third time didn't empathize with us one bit for the fact that MARIA failed to even make a note on our account the ring that my fiancé asked her to make an order for.
Yes, I'm going to make an assumption here but MARIA didn't treat every transaction to be important. Rather she put dollar signs on each transaction and since my fiancés ring is only $100 she focused more on mine which would be in the $1000s.
SO FRUSTRATED DURING WHAT IS SUPPOSED TO BE THE BEST TIME OF OUR LIVES!!!!
