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Zales

Zales

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1.9 Google Review
4950 Pacific Ave, Stockton, California, 95207, United States
(209) 478-1726 www.zales.com/?cid=YEXT
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Sep 25, 2017
I went to the store yesterday to get my necklace fixed, and a lady name Sandy approached me. I was trying to let her know that this was the same necklace I just picked up last month from getting fixed and need to get it sent out or replaced. I gave her my information to look up my account, she said she didn't see anything covered under warranty. I informed her that everything I have ever purchased was purchased with a warranty. I asked her to please check again and she got upset and start to yell at me!! SMH! Disrespectful lady!! Than, she start talking about I'm not a responsible person and I need to start being responsible because I didn't have the actual paper with me. I had to remain calm because Lord knows, I would've went TF off! The lady that helped me last month overheard the commotion and came to assist. She went straight to the computer and pulled up all my information and warranty. It took her less than 5 minutes to get everything together!! That Sandy lady definitely don't need to be employed there at all!!! Zales needs to do better! I been a customer here since 2007. This is definitely my last year!

Jan 13, 2018
Customer service is awful lazy and rude especially the younger gal with long fingernails I give a big🖓

Apr 28, 2017
Absolute WORST customer service I've ever experienced. I've bought a promise ring, engagement ring, and 2 wedding bands through them, and it seems like the more money I spend with them, the worse things get. Still awaiting my engagement ring (which I've had to send out twice in a row because incompetent people can't do their job correctly). It's been 2 months since I haven't been able to wear my ring... Will not be purchasing anything else through them again. Wish I could give them 0 stars.

Dec 3, 2016
Novelyn was the rudest customer care service representative I have ever come in contact with. I misplaced my diamond replacement paper over a year ago and since then have brought it in to two other Zales with no problem. When I came in today to have my ring cleaned and inspected at the Stockton Zales she was treating me as if I were incompetent

Dec 31, 2017
Worst customer service from the lady at the counter just plain rude!!!!!!!!

INDUSTRY BLOGS

The Science of H2O: Why Water Matters in Whisky Production

#whiskey #smithville

Water, water everywhere, but not a drop to drink? Not so in whisky production! Here's a playful dive into the scientific significance of water in crafting the spirit we all adore. Ready...

Smithville Whiskey

A Whiskey Journey: From Water Source to Distillery

#whiskey #smithville

Every whisky connoisseur will tell you that the secret to a great whisky lies in three key elements - grain, yeast, and water. But did you know that it's the water, often overlooked,...

Smithville Whiskey

Whiskey Trails: A Cultural Expedition through Ireland and Scotland

#whiskey #smithville

Whiskey, the golden spirit of the Gaelic lands, embodies more than just a delightful drink. In both Ireland and Scotland, it's a cultural touchstone, holding centuries of history,...

Smithville Whiskey

The Evolution of Whisky: 18th Century Methods vs. Modern Mastery

#whiskey #smithville

Whisky lovers, we've got a treat for you today! We're going on a time-traveling adventure to compare whisky production methods between the 18th century and today. Understanding...

Smithville Whiskey

Female Bootleggers of Prohibition: Stories of Defiance

#whiskey #smithville

Prohibition, the legal enforcement banning alcohol sale and consumption in the United States from 1920 to 1933, was a unique period that saw a rise in illegal activities designed...

Smithville Whiskey

Whiskey Production: 18th Century Methods vs Modern Techniques

#whiskey #smithville

In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

Smithville Whiskey

The Pivotal Role of Women in the Temperance Movement Leading Up to Prohibition in North America

#whiskey #smithville

Historically, women have played an indispensable role in societal transformation. One such transformative movement was the Temperance Movement in North America leading up to Prohibition....

Smithville Whiskey

The Chemistry of Whiskey Aging: Impact on Taste and Quality

#whiskey #smithville

Aging is a critical stage in whiskey production. The choice of cask, the length of maturation, and the aging environment all influence the spirit's final character. But what are...

Smithville Whiskey


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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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