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francesca's

francesca's

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3.7 Google Review
29 University Ave #E29, Los Gatos, California, 95030, United States
(408) 395-7562 www.francescas.com
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Google Reviews

Refresh Reviews 3.7


May 4, 2017
Inattentive staff. I went in to purchase a necklace and was not greeted. The sale associate was helping one lady. Others came in and out with no acknowledgement. I finally asked to see a necklace that was displayed high on a shelf. The sales associate got it for me and handed it to me without saying a word. I decided to purchase the necklace so I went to the registered and still there for about 5 minutes, waiting to be helped. Sales associate finally came over to ring me up. She then told me that jewelry was buy one get one 50% off. I walked over to get another necklace, which was all about 2 minutes. By the time I went back up to the register the sales associate was back with the lady! I stood at the registered as she helped the lady choose clothes, never once did she acknowledge me standing there. She walked durectky behind me picking clothes for the one lady! Again, I waited a good 7-8 minutes before I decided to leave. I understand that I am not this young, cute, fashionable girl. I am a mom of 2 young girls looking for some cute accessories! And like Julia Roberts said in Pretty Woman, "I have money to spend here!" Horrible experience and i will not return!

Mar 18, 2017
Inattentive staff. Nice clothes

Jun 4, 2014
Always a fan of this store and its customer service! Cutest clothes, accesories, and more for an amazing price! If you are ever in Los Gatos, stopping in to this store will be well worth your time! Thank you Lauryn for always being so helpful!

Nov 27, 2011
They have a lovely selection of clothes and jewelry, but unfortunately the attitude and misleading "sale" information left a bad taste in my mouth. I will NOT shop there again. I have a small baby and it is hard for me to get out and shop, so this was a special occasion where I was able to do it with my baby and my husband. I walked into this store because they advertised a "thanksgiving" sale of "buy one item, get the other one 50% off". I specifically asked the girl who worked there if it applies to the sale items (they had a rack with 30% off items) and she told me "yes". That's why I bought 2 items instead of 1. I normally always check the bill when I pay but this time I had my 7 months old baby with me and had to take care of her while my husband paid. When I got home, I checked the bill and realized that they didn't give me 50% off the second item. I called them and they informed me over the phone that the 50% off did not apply to the "manager's special". When I told them that I SPECIFICALLY asked about it, they told me that the answer that was given to me was correct, 50% applies to "sale" items but not "manager's special"....well, nobody informed me about that part when I made my purchase or when I asked them about 50%. At the end of the day it is not about extra $10 I can save, but it is about how I feel about my purchase and how they treat their customers. Even though the items I bought are nice and overall the price is good, I don't really have a great feeling about this place and will not go there again. The LEAST they could do, when I call them, is apologize for this misinformation which they didn't. If I lived closer, I would have gone back and returned the clothes I bought. I hope this review will encourage the owners to be better at communication and making sure their customers are happy, so they could return for more.

Jun 22, 2017

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