Zales

One of the first places I went when I started looking for an engagement ring. Lupe was the one that helped me I told her I was very early in my search and told her what I was looking for. Saw a Vera wang collection ring that I liked. She let me know it was actually on sale but it was the only one left and they where not getting anymore. So I should take it so I wouldn't loose out on it and the sale price. I was reluctant it was one of the only stores I had visited, but I did like the ring. I let her know what I thought and she said let's ring you up and if you don't like it you have 60 days to change your mind! I told her no commitment? No re stocking fee? No penalties? She said NOPE you are fine if you find anything you like better just let me know and we will return it but I am confident you will not find anything better! So I took it. They ran my credit no problem all was good she added a warranty that cost $150 I didn't mind I think it's worth it. Especially for how much the rings are. So I did keep looking and go figure I found something else I liked more. Not because it was cheaper it was actually twice as much as the one at zales! So I call Lupe and let her know what was going on. She gave me a weird answer she told me to go in on the 20th? Then she tells me I would not get the $150 back because they had already resized it? Now why would they do that if someone has 60 days to return a product I never told them I was in a hurry or needed it. I told them I was barely looking. They where actually going to store it there if I kept it until the big day!! So then she told me she would call me that Saturday after she spoke to her manager to see if they where going to charge me the $150? She called me that Saturday and asked me what I was going to do? Excuse me what I'm going to do? I told her return the ring. She tells me again I would have to pay the $150. That's when I just asked to speak with her manager myself she said ok I'm going to send the ring back to get sized to the original size when it's back I will call you and set up an appointment with my manager so you can talk to him then. That's not what I asked for. She seemed to just want to make a sale then hoping the ring would not come back I told her I was in the early stages. She took it upon herself to get it sized. To send it back and never let me talk to the manager. So here is this review be warned. I will take it upon myself now to go to the store to talk to the manager and get this fixed. At this point I don't trust her or Zales. It seems like they want to drag this on until the 60 days are up so I can't return it. I don't trust Zales.