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Kay Jewelers

Kay Jewelers

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2.6 Google Review
Bakersfield, California, 93304, United States
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Google Reviews

Refresh Reviews 2.6


Jan 13, 2018
Jewelry ok, but TERRIBLE customer service. And too me, that's the most important factor before and after a purchase. I'm sure you can get the same quality product with better customer service. I have reported the same employee twice to corporate and the manager, and he's still there, so what does that tell you????? Try another place!!

Nov 30, 2017
Went and did a checkup on my wife's jewelry and had great customer service and too just a couple of minutes to check and clean.

Mar 13, 2017
i want to give minus 5 stars!! i had a very bad experience here. i went in with my engagement ring on wanting to resize it a half size bigger just for my own comfort. i had injured my hand so my fingers were a little swollen i could not take my ring off like i normally can. it's a platinum band with a solitaire diamond just over a carat. i asked how much to resize it and can they resize it. the man told me how much and that off course they can resize it. he then cut the ring off my finger after hurting me and gauging up my band as it looked like he didn't know what he was doing. then told me they won't resize it because i would have to pay them to reset my daiamond first. i was furious and went off on him. he then told me i can take my ring anywhere and they will tell me the same thing. i told him i would not have allowed him to cut my ring if that was the case! he then said i wanted him to cut it off. the audacity of him! i became beyond furious at this point and the manager came over to me. i told her the situation and then stated i could have waited for the swelling to go down and then took my ring off and had it resized if i was told that information first. i also stated that was BS. info he gave me. the ring was not affecting my finger in any way having it on. she then assured me that she can have it resized that it was not a problem that he was just recommending i have it reset and i told her in front of him that he stated i had to do it or you guys won't touch my ring. and then he says how my band is scratched up after he was the one who did it cutting it off. this was when i should've took my ring and ran. the manager assured me everything will be ok and wrote the receipt for my ring to be resized then they tell me 7-10 days and now it's been over two weeks and i still don't have my ring. when i check in on it they're rude and give me attitude. i will never do business with them again. that's what i get for taking my ring to them instead of going back to the original jewelry store it came from in beverly hills. it was just easier to go there. i thought they would be professional as i've had great experiences from the one in torrance ca. NEVER AGAIN!!!!

Mar 25, 2017
Don't go there ! You¨ll never get what you order -Never! simple just don't go there

Jan 23, 2017
I bought a ring from them in Dec. They had to have it sized so they sent it out. They said it would be ready on the 3rd of January then they called and said it couldn't be sized that small and they would have to make a new one. That it would be ready on the 13 of January so I called to see if it was in and they gave me the run around said they would check the order status and call me back so far no call I called them again got an answer like oh well it shows its been ordered and on rush then a pause um well it looks like I think it should be ready March 1. What they are so un professional. Do not give them your buisness. Now I have to go and fight to get my money back sick we already payed for the ring.

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm Open Today
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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