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Kay Jewelers

Kay Jewelers

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2.0 Google Review
500 Inland Center Dr, San Bernardino, California, 92408, United States
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Dec 19, 2017
I recently got engaged and my fiance bought my ring from this store. The ring he purchased was a size that was to big for my finger, but the sales rep who sold him the ring told him that it will be fine and it will be better to size it down with me there. Specifically she told him even though I have a 4 and a half ring size that the ring she sold him a 6 and a half would be able to be sized down to my ring size. Me and my fiance came to the Kay Jewelers at Cabazon because it was closer to our house and the sales rep told us the ring he was sold cant be sized down to my finger because its to far down to size it without the ring getting damaged and messed up. So I have to get a whole new ring now. This could have been avoided if the sales rep at this store did her job correctly. Ive never been more dissatisfied with the quality of service from employees. I would never recommend anyone to come to this location.

Aug 18, 2017
Worst experience ever... very disappointed by the sales girl ..I bought a movado she told me interest rate would be 3% under promotional offer but when I received my bill from Kay it was 27%. Totally wrong commitments just for selling an item. Beware of their marketing & sales strategy. Will never shop at this store again...

Oct 22, 2015
I had a great experience here the sales lady was more than happy to help me with full attention .. Helped me figure out what I wanted and what size . thanks.

Nov 25, 2015
Great experience, sales rep knew allot and helped out allot. However he sized my ring and it took 2 wks to get it back and it was too big. So I had to send it back and it's going to take another 2 wks. They should expite it due to the inconvenience

Jun 29, 2011
Don't buy here! My fiance bought my engagement ring here and I have had some problems with it. The reason why I say don't buy here is because they have the WORST customer service! The people that work there are like car salesmen. They just want to sell you something and are really nice but after you buy something and they get their comission thats it....they are not as willing to be helpful to thier customers and are annoyed if you ask questions. They never pick up the phone and don't call customers when their item that was sent away comes back into the store. I always have to call and ask if its there and it always is but they were too busy to call me. If you like Kay Jewler I would suggest you go to another Kay store, not the one in the Inland Center Mall

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9 pm
Sat:10 am - 9 pm

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