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Pandora

Pandora

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2.3 Google Review
12450 S Mainstreet #1510, Rancho Cucamonga, California, 91739, United States
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Refresh Reviews 2.3


Dec 21, 2017
Walked in to purchase a couple charms for Christmas... Did a whole walk around the store and not once was I acknowledged or greeted. Had to ask for help to get any service. Horrible customer service, they were more concerned about their daily lives than helping a paying customer. Definitely won't be shopping here again.

Dec 5, 2017
So I came here to return an item I purchased online from one of this store's affiliates, since it was listed as one option on the return packing slip. After waiting 12 minutes in line for a non paying customer to discuss her Christmas shopping plans with two of the four people working in the store, I was served. I stated the purpose of my business and before even looking at my receipt, the tall, very loud, female manager stated "We can't return online purchases here.". I thought hmm... I know that I read well and I know what the return receipt in the original packaging I was holding said. I proceeded to share my receipt with the manager who had now squarely made it her business to clearly not help me, when she said "Oh yes, you are able to return items here... I thought blah blah blah blah blah.."(insert Charlie Brown nonsensical backpedaling here): Said manager walked away, turning her back to me. Then I opened the box of the item I was intending to return and the original sales girl helping me quizically stared at the item as if she had never seen real diamonds before. Said manager then looked over and before I could blink twice, she was again standing in my face and loudly saying "Oh we can't return real diamonds here because we don't sell real diamonds. You have to go..." (again, insert nonsensical backpedaling here). I left the store in utter disbelief of my experience in this store and I have vowed to never return or buy anything from this store or company again. Their customer service was indeed a Pandora'a Box experience for me...both bizarre and unprofessional. More like customer...no service! And that manager needs a good professional development series on serving customers from diverse backgrounds because she was laughing and all aglow discussing Christmas shopping plans with the previous customer who purchased nothing, but shared Said Manager's ethnicity.

Mar 25, 2018
Worst customer service

Jan 6, 2017
Awful customer service. Recieved a bracelet for Christmas that was a tad too small so went in to exchange for the next size up. Eunise Gonzalez was just rude and refused to help. She had an attitude and didn't even attempt to find a bracelet that would fit. I don't know why they hire associates who are disrespectful to customers.

Jan 14, 2018
Noice

INDUSTRY BLOGS

The Great Whisky Adventure: A Journey Back to the Earliest Drops in History

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Join us, dear readers, as we embark on an exciting journey back in time, tracing the footsteps of our whisky-loving ancestors! From the mystic east to the rugged Celtic lands, we’ll...

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Bourbon: The Quintessential American Whisky with a Unique Twist

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Hey there, whisky enthusiasts! Today, we're going to delve into a topic that's as smooth as a top-shelf dram – the unique character of bourbon whisky. Now, if you're new to the...

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Prohibition and the Transformation of Women's Social Status and Behavior in the 1920s

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The 1920s, often referred to as the "Roaring Twenties," were a time of significant social and cultural change in the United States, particularly for women. One major element of...

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Grain Games: The Whisky Character Playground

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Hello, whisky wanderers! Ready to hop, skip, and jump into the rollicking world of grains and their whimsical influence on whisky character? From the robust charm of barley to...

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Single Malt vs. Blended Whiskey: A Comprehensive Guide

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Carrie Nation: A Crucial Catalyst of the Temperance Movement

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Carrie Nation, born Carrie Amelia Moore on November 25, 1846, in Garrard County, Kentucky, was a formidable figure in the American Temperance Movement, known for her audacious...

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Whiskey Production: 18th Century Methods vs Modern Techniques

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In the 18th century, the choice of grain for whiskey production was largely determined by regional availability. In Scotland and Ireland, barley was the predominant grain, while...

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm Today
Fri:10 am - 10 pm
Sat:10 am - 10 pm

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