Jared The Galleria of Jewelry

My experience was comfortable and relaxed. The Staff at the Palo Alto location are always professional. They greeted me and ask me how my day was before asking me what I was looking to buy. Reza was true gentleman. Alice and Karen were there and supported in the process. Thank you very much, my Father loves his watch.

My husband went to Jared for Valentines Day in 2015 to buy my gifts. I’m so glad he did. We will never go anywhere else to purchase jewelry again. The staff treat us like family💜 and the selections are amazing. #jaredcustomersforlife

I sent this response to Jared and never got a response so thought I'd share my experience with other potential customers This review is in reference to a couple of different visits to Jared (all with the same interaction with the same sales associate). My fiancé purchases me a beautiful sapphire necklace for my birthday and unfortunately the chain was not long enough. This prompted my visit to Jared on 2/3/18. I really cannot remember the sales person’s name that helped me that day. First off she did not seem to really be interested in helping me with such a low dollar item. I felt more like a hassle to her. I pointed to the length of the necklace that I was wearing in the store and requested something similar to that length. Instead she pulls out a super long chain and suggested that one since it was “adjustable” not thinking about the logistics of the necklace I went ahead and agreed (since again I felt like I was being such a bother to her). This was my first interaction with this sales associate and I must say that it was quite unpleasant. My second interaction with this same sales person was on I believe 2/6/18. At this time I realized that the “adjustable” chain was not the right fit for my particular necklace. My pendant was fixed to the chain so I could not use the adjustable feature and the necklace was much too long. I bring my necklace back to be corrected (of note the clasp was on the right side of the necklace and the pendant laid correctly). Upon arrival to the store I was greeted by the store manager and she was quite pleasant. I informed her that I was very unhappy with the way my necklace turned out with the “adjustable” chain and she said that the problem could easily be fixed. Unfortunately she handed me off the sales person who originally sold me the “adjustable” chain on 2/3/18. This sales person (who again I cannot remember her name) made me feel absolutely terrible. Her first suggestion was to just cut the chain down to my desired length. Once I declined this idea she became ever more unpleasant. Eventually we came to agreement on the correct chain length for me and she sent it back to be corrected. This is speculation only but I think that my chain was not attached correctly to my pendent (possibly d/t this sales person). The clasp was attached to the left side of the pendent. I assume that clasps are attached to the right side (UNLESS someone specifies that they are left handed) and the pendent really sits poorly it does not lay flat on my chest. I did not dare return to Jared again to have this fixed due to feeling so uncomfortable and so dissatisfied with my two prior visits. My first interaction on 2/3/18 was uncomfortable. After my LAST interaction with her on 2/6/18 both myself and my fiancé will NEVER PURCHASE anything from Jared ever again. May I please add my fiancé has been buying my jewelry from Jared for the past 4 years and would have likely continued to buy my jewelry from Jared for years to come. However I have went so far to tell him if he every buys anything for me at Jared again I will not accept it.

Great knowledge and Customer service! Would recommend -

Great service and I would recommend shopping at Jared to everyone I know ! The manager, Brenda, is one of the kindest and most caring people I have ever met!