Montblanc Boutique Los Angeles

The workers there are so disrespectful and rude. Went to return something and she had the audacity to say we would love it back because it was a best seller....when I was asking about their return policy... hey trick I don’t care if it’s a best seller.

I had the worst customer experience there. I bought a wallet at the Beverly Hills store, and the store manager who sold it to me told me that I have 2 weeks to change my mind. She folded the receipt and put it in an envelope before I left the store. After a week I changed my mind and came to return it. At first I was told they can't take it back since I don't have the box (although it was sold without a box to me), and then I found out the store doesn't issue refunds, only store credits. It was stated in the fine prints on the receipt the store manager was so quickly folding into the envelope. I will never buy there again.

I am sooooo disappointed of the service/work of this company. Originally I purchased some items at the Beverly Hills location and I thought that I would never have any issues with them. Everything stated with some engraving for 2 rings. The employees at the Beverly center location didn't have any idea/training of this topic. I came 3 times because the previous visits they couldn't help me and/or the person that knew about it wasn't available. They finally did the engraving on both rings. The second problem I encountered a few months after the previous visit, was that one of the rings got discolored/opaque color out of nowhere. I brought it to the store, and also I brought the second one to have it polish because had a few scratches. They took them and took more than 2 months to have them back. I didn't noticed much difference and I found out with costumer service (800 number) that they didn't do anything on the rings because the machine was out of service. I was furious because they gave the items to me like if they worked on them after all that waiting and lying to me every single time I call/came to the store to check the status on the work. Finally they agreed to replaced the discolored one with a new one, and wanted me to send the second ring again to work on it a soon as the machine was fix. Again it took a month and a half when I think it should have put a rush because all the previous history but they didn't care. The ring that needed to have the engraving arrived before the ring that just needed polishing. Thing that was odd because they sent them at the same time and needed less work. But when the ring that needed to have the engraving arrived, it was missing some lettering. Ugh!!! You don't know the stress and frustration because they never checked any of the times they asked to come on to pick up my stuff, but it was wrong. They could have caught the issues and not call me until they have it right. So I saw all the lack of communication and the poor attention to detail that the employee in changed of my order / Kimberly Prezioso-store manager / Teresa Eyre - regional manger / and Michael Garcia - service manager had. I dealt with them, except Michael, in regards of all these issues. They have a very bad customer service. After another month of waiting for the ring with the missing engraving ... The ring arrived .. But with the wrong font and writing. Also, suposibly was both rings were going to have platinum platting and just the ring that got polish got it but not the one with the engraving. When I came to pick up the ring I asked Kimberly if they platted and she said YES. Again, another lie. Customer service department told me what they did and what was written on the work sheet for the service department in Texas to do. Even though we have emails and phone calls that clarify this details, they still didn't get it. It's like they did it wrong on purpose. I would have think that they will do it perfectly after all that complaining and the bad customer service I received but NO... They still messed up. I emailed the store manager a few days after I picked up the ring, and I haven't heard from her. Not an apology or anything. I called customer service and supposably are working on this and relating the message to the appropriate department. That way they can do something about it and doesn't happen again to another client. Also, I left several messages to Vaughn Staros from corporate without any luck. I haven't hear back from him. This is unbelievable how they labeled themselves as a "high end boutique" and they handle their business they way that they do. I'm a client of Cartier, Tiffany & Co, David Yurman, Hermes, etc, and I never, ever had any issues like these before, or any issues period. Btw I do have all the emails and voicemails that confirm everything I'm taking about. I'm thinking very seriously of taking them to court.

Das Montblanc ist mitten in Beverly Hills.