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Swarovski Oakridge Mall

Swarovski Oakridge Mall

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3.6 Google Review
925 Blossom Hill Rd, San Jose, California, 95123, United States
(408) 972-5403 www.swarovski.com
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Google Reviews

Refresh Reviews 3.6


Jan 3, 2019
Rafi and Luba were amazing! They were patient and kind and gave my fiance a great deal. Had an awesome experience customizing my engagement ring setting. We can't wait to get our wedding bands here!

Sep 30, 2018
My husband bought a $250 necklace and it didn’t fit me so we tried to return it and the rude employees said that they couldn’t do a return because it was dirty that it seem that I wore it a whole day and I told them that I only tried it not even 3 min that its impossible for me to wore because it choke me. They even asked a customer that the necklace was dirty and she said that no and the employee continue asking the same customer until she force her to say yes. We tried speaking with the manager and they didnt know when he was going to be in the store. They told me to be checking when he was there. I don’t leave around the corner to be going there every hour. I live a 1.5 hour away. When you buy something from there they are very friendly but when you try to return they make up 1000 excuses. Never buying anything from this store.

Sep 3, 2018
Really disappointing. We usually buy many gifts to the family from this store and we like their quality, but this time the service was really disappointing. My husband bought me a gift from their like 3 things from the same store. The lady who helped didn’t mention that the return policy is 14 days and since we always buy from there and we never had a problem to return any item we perchased, we didnt ask as well. I went to the store to return one of the items that I didn’t like and they told me that they can’t help me with that and the return policy is 14 days and i explained to them that we didnt know and its their fault that they didnt mention it as well but no luck. They asked me to call the corporate for any complain and when i called, the representative said its up to the store. You are not dealing with cheap people here and there should be expection specially if the item isnt even touched and still wrapped the way they gave it to us. This item is worth 450$ and if I dont like it,I wont keep it. Anyway I guess they lost our business I’m sorry but I have my own business and I know when to give exceptions to please my customers specially if they are honest and saying the truth. I will make sure to pass this information to all my friends and family so they are aware of buying from your store again. Thank you

Feb 24, 2019
Terrible customer service.

May 28, 2018
Good collection

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Opening Hours

Mon:10 am - 9 pm
Tue:10 am - 9 pm
Wed:10 am - 9 pm
Thu:10 am - 9 pm
Fri:10 am - 10 pm
Sat:10 am - 10 pm

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