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Kay Jewelers

Kay Jewelers

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3.1 Google Review
2525 El Camino Real #Suite 253, Carlsbad, California, 92008, United States
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Feb 11, 2018
The worst customer service! I've notice that they only treat new customers very nice and returning customers very bad. I went in tonight to pay off my credit card and Vanessa refused to help me. She claimed that they were too busy and that I had to wait 10-20mins. That seems crazy since making a payment takes no longer than 2mins. Once my husband and I are done paying our credit card we will no longer be buying from Kay Jewelers!

Oct 23, 2017
Friendly, responsive, engaging. Had exactly what I needed. Very courteous and professional saleswoman. Recommend. 👍🏼

Apr 17, 2017
I brought my ring in to be resized and it was part of a UPS shipment that was stolen. I had to go into the store to show them pictures of my ring even though every time something goes through a Kay service shop, they take a picture of it (it was on its way back to the store after being resized when it was stolen). The entire management was completely incompetent and rude. I was told after bringing in pictures to wait a day or two and I'd get a call. Four days later and still no call so I called them and received a really dumpy attitude from the manager, Omar (he was the one who told me originally he'd call me in a day or two). SO I was patient and waited almost three weeks before calling again. When I did call again, now nearly a month after my ring was stolen and still haven't heard anything from them, it turns out that they had had a replacement ring for me in their store for 2 WEEKS and they forgot to call me. If I ever need anything else done to my ring, I will drive the extra 15 miles to the Kay at the Westfield mall because this place is complete garbage. NEVER dealing with them again.

Aug 20, 2016
By far the worst experience i have ever had with a jeweler company. i don't know if it's just because of their location that they think all they'll deal with is "boot" Marines, but i doubt they get customers who know how to crunch number and pay attention to customer service. most noteworthy dissatisfaction was on the event that i had gone in FOUR times just to have the corrections on my wifes wedding band corrected...how complicated can you make it to add two new stones to each side??? and upon questioning of the mistakes, they had the worst attitudes and pushed the blame elsewhere. to top things off, we had a second bill sent to our house stating we needed to make more payments because they "FORGOT THAT WE PAID". I DO NOT RECOMMEND THIS SHOP. and BEWARE to our newer service members.

Aug 30, 2016
Absolutely worst place to go, they will lie and cheat you out of more and more money. There's also a lot of cases against them. It will take them four times to get the simplest things done. And then tell you you're paying for something and then charge you later for it. Do not go to any Kay jewelers.

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Opening Hours

Mon:9 am - 9 pm
Tue:9 am - 9 pm
Wed:9 am - 9 pm Open Today
Thu:9 am - 9 pm
Fri:9 am - 9 pm
Sat:9 am - 8 pm

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