Kay Jewelers - Jewellery - Citrus Heights, CA - VerView
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Kay Jewelers

Kay Jewelers

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2.5 Google Review
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Citrus Heights, California, 95610, United States
(916) 726-1827 stores.kay.com/ca/citrus-heights/6079-sunrise-mall-blvd.html?cid=YEXT
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Google Reviews

Refresh Reviews 2.5
Nov 6, 2017
BEWARE of this location! Don't get me wrong, I love Kay Jewelers!! I've purchased several jewelry from them in the past. But thanks to the store manager Riti I had a terrible experience at the Sunrise Mall location at Citrus Heights. I went there with my husband to purchase a pair of Solitaire Studs in Yellow Gold. The size that we picked was only available in White Gold in that store. We were about to head out to visit the Folsom location, to try our luck to find one in yellow gold. The moment we said that, the Store Manager Riti said that she will be able to order one in yellow gold. She pretended to look it up and said that Kay doesn't make that particular size in Yellow Gold, thus she can't order it for us. Since we loved the studs anyway, we got them. The back screw in one of the studs was not smooth, so we went to the Folsom Location the next day, to check if they would help us replace it or fix it. GUESS WHAT!! The same stud in Yellow Gold and White Gold!! The sales person there asked me for the receipt and within minutes she helped us replace the earrings. And I got the one in Yellow Gold, exactly what I wanted. What a Liar!! I can't imagine someone would lie to our face about such an expensive thing, just to ensure that we buy the earring from her store. BEWARE of this location!
Dec 19, 2017
The Manager here will mess up your proposal/wedding plans! Rifi Khalid tried to give me a ring that after engraving and sizing was left square not round with dots all over the engravement! She told us to come back to exchange only to tell us come back yet another day because the system won't let me do it. We do and she messes up yet again and does not follow our form for engraving and band comes back how she wrote it in her handwriting not how we wanted it. I have pictures look on yelp! 17 days pass until we call and told to wait another week until we tell her we need it for photos. She rush orders we come in 2 days later only to be enraged it was written in caps lock in her writing again not how i checked off the boxes. She wrote it for spelling purposes but it was not just written according to spelling but her font. An employee at pickup told us oh at the bottom it's written how it will go on the ring. So Kays, I'm an artist, you're telling me you train your employees to write in all the font options you have? You have got to be joking!!!! No you can't!!!! NO!!!! that is all lies you try to cover up your errors. So we return it and the band because of how many mistakes only to find out you returned only partial money. Customer service and Kays credit department both tried reaching out to RIFI and she wont answer to fix the problem not to them or us!! DON"T BUY HERE EVER. If you have a problem report it to BBB don't let this keep happening. She's ripping people off, just read the other yelp reviews. I wish I was making this up! How would you feel if you proposed to your fiance and had to deal with this? DON'T BUY HERE!!!
May 14, 2017
The husband came to this place for my ring and earrings a little over a year ago. Well my earrings broke about a week ago and went in today to see what they could do for us and my husband only got insurance on my ring, so I asked what my options were, and she snapped back after telling us we have to pay to get them fixed..."THAT IS YOUR OPTION" to pay to get it fixed! Very rude right off the bat! I take care of my jewelry so I figured they would have some common sense and help with more options. I mean they were just over a year old and it should've lasted a lot longer than that in my opinion and if it were my store or company, I would've definitely helped and offered a little more than that!!!
Oct 25, 2016
So as far as is their staff in store products in store and services in store they are all great they have a wide selection of items to choose from a good inventory a good customer service and a good one pushy approach for sales. I would personally recommend Nemo he's a great person that works at this location. However I did apply for credit in store and was approved after making multiple payments on time and then calling their billing and finance department and explaining that I had a little bit of a hardship and that one payment will be late they took my account and closed it without letting me know by mail in writing or even calling me now that is reflected negatively on my credit report. So please use caution when doing their in-house financing and know that if you make one payment that is going to be a bit late there's really nothing to stop them from closing out your account and reporting to the credit bureau something negative.
Jan 17, 2017
Exceptional customer service. I will always go to Kay for all my jewelry needs. Very happy customer!!!

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Opening Hours

Mon:10 am - 9 pm Open Today
Tue:10 am - 9 pm
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Thu:10 am - 9 pm
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Sat:10 am - 9 pm

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