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Macy's

Macy's

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4.1 Google Review
5200 N Montclair Plaza Ln, Montclair, California, 91763, United States
(909) 621-3011 l.macys.com/montclair-ca
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Feb 1, 2018
SELLS USED ITEMS AS NEW - VERY UNPROFESSIONAL - I purchased Apple Watch series 3 from the store, and I asked for a brand new watch. I was informed by sales representative that the watch was brand new prior to my purchase. After I made payment, I was handed the watch in a plastic bag. As soon as I received the bag, I took the box out and I noticed that watch box was not sealed. So, I opened the box in front of sales representative and I found out that the watch was open box (probably a return from someone else). Usually a new watch is wrapped with a plastic inside the box, but this watch was NOT. Watch was already set up (unlike a new watch), watch band had marks on them. So, basically they SOLD me USED WATCH by saying it WAS A BRAND NEW WATCH. When I talk to manager, she told me that "this is how we receive the watch, if you don't want it I can give you refund." Instead of admitting that they lied before selling the watch, she was trying to convince me that was a new watch. At first, Manager told me that they never take any return on watch, so the watch could not be used at all. And I told her that few minutes ago, I was informed by sales representative that the watch has 30 days return policy, then manager changed her statement and told me yes, we do take returns if it is in salable condition. I asked manager if she can give me in written that what she is claiming that watch comes open like how they sold me, and she kept on making excuses and did not give me anything in writing. They wrote down my information and I was informed that I will be contacted by someone to resolve the issue, and no one contacted me so far. I ended up returning the watch, it was waste of my time and VERY UNPROFESSIONAL, especially from manager.

Sep 8, 2017
Macy's is a nice store. Just watch out for the restrooms, they're not very clean. There also should be more attractive dresses for bigger girls. ✌

Nov 14, 2017
Great store all ways find what I need and when I need it Wonderful prices n Discounts

Feb 11, 2018
Sandy the person that check us out was very very very helpful thank you

Jan 21, 2018
The service was great, the bathrooms were old and unkept.

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Opening Hours

Mon:10 am - 8 pm
Tue:10 am - 8 pm
Wed:10 am - 8 pm
Thu:10 am - 9 pm Today
Fri:10 am - 9:30 pm
Sat:10 am - 9:30 pm

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