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May 1, 2016
I usually do not leave reviews, however I am quite livid at what has transpired just today. My wife purchased my wedding ring last year for our wedding, loved the ring everything was great. It was damaged and they had very good customer service in terms of helping me find another ring that was similar or upgrading so we were happy. We went into look and sales person Lindsay helped us. We had our daughter with us the first time and she was enamored with her. Come a week later new rings were shipped in for me to try on and last night (4/21/16) purchased a ring that was considerably more then the one we had initially purchased. She asked where our baby was I told her at home sleep my neighbor was watching her plus I have the baby monitor if I needed to get home quickly as we live very close by I could get home if things got out of hand we needed to be quick because I did not want to be gone for long (some how she totally didn't understand which will bring me to the problem). Come today (4/22/16) I tried to put the ring on and it will not fit at all. Granted Fingers swell however I could not even get it passed my knuckle. No big deal I call to see about getting a 7.5 they do not have it. I call corporate to have them track one down for me. Corporate was able to obtain one and had Lindsey called to notify the ring was in. Lindsey proceeded to leave me a voice mail message to let me know they had the ring and I could come swap out the ring I had. Funny thing is she forgot to hang up the phone...As I listen to the message she then proceeds to say very negative things about my wife and I. How we are horrible parents we left our kid at home by herself sleep and watching her from the baby monitor - which obviously was not the case. Not to mention how annoying we are that she has to deal with the ring situation - even though she recommended a smaller size. The customer service is atrocious and I am appalled that they allow this from their representatives. I will be taking this to Corporate to get it rectified ASAP.

Mar 8, 2016
I am not one to grind an ax online, but when we get ripped off, I think I have the right. My wife loves David Yurman jewelry, and owns a fair number of pieces. As a customer, you can walk in, give them your jewelry, and they will clean it for free. You can even get some water while you wait. All for free. Sounds good right? Well, except when you get home with one less piece than what you had when you walked in. My wife had been in the store often enough that the sales people knew her, and she knew the procedure for handing over her jewelry. Normally, they count out what you give them, they give you a slip of paper with that count, and both parties are then protected. This time around, my wife was rushed and no count was made, no receipt given. When the jewelry was cleaned, my wife was handed the pieces in a rushed manner, and then the manager helping her went to go get three other pieces that had been dropped off for adjustment. She stated that she was missing a piece, but she was rushed out the door and, being a trusting person, my wife didn't let her uneasy feeling stop her there and demand a count. When she got home, she realized that one piece was missing (a $7,000 ring). She called the store and was dismissed again over the phone. At this point, we are looking at our options for recourse, but there may be little we can do about this. My wife feels like someone she trusted took advantage of her and stole from her. Maybe it was an innocent mistake, maybe it was deliberate, but the store is asserting that my wife is flat out wrong, and I don't think she is. At the very least, the store did not seem to be following their own procedures, and they certainly were not listening to the concerns of a long time customer of the brand. So if you go to get your pieces cleaned. Make sure you count them in, get a receipt, and count them out as well.

Jan 4, 2015
Lisa is great. Ordered a ring for me and got it there at the store in time for our wedding. Ask for her if you go! We are making another stop in this week to buy another exotic stone ring... Exciting!!

Nov 7, 2016

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